GUILBER RODRIGUEZ
Houston,TX
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Sales Associate
Macys
03.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Public Transportation Consultant
Jinhua Young Man Automobile Manufacture Co. China
09.2012 - 02.2020
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Supported clients with business analysis, documentation, and data modeling.
- Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
- Renegotiated outsourcing contracts to save considerable costs.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Regional Sales Manager
Parts And Spares Intl' LLC.
01.2004 - 07.2012
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
General Manager
AutoSueco Volvo S.A
10.2001 - 01.2004
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Sales Associate
Showcase Honda
05.1999 - 10.2001
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
General Manager
Squadra S.A Importer Of Saab Vehicles
02.1997 - 03.1999
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Mentored junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
General Manager
Movilcorp Marcolpo Bus Manufacture CO
04.1992 - 04.1997
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Applied Science - Mechanical Engineering
Florida International University
Miami, FL07.1986
Associate of Science - Engineering (Pre-Engineering)
Miami Dade College
Miami, FL08.1983
Military Training - Personnel Administration And Finance
School of Finance And Administration Fort Benjamin
Indianapolis, IN08.1977
High School Diploma -
Hialeah Miami Lakes High School
Hialeah Florida06.1977
Skills
- Problem-solving skills
- Excellent people skills
- Reliable an
- Outgoing Personality
- Flexible Schedule
- Guest Relations
- Product Recommendations
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macys
03.2020 - Current
Public Transportation Consultant
Jinhua Young Man Automobile Manufacture Co. China
09.2012 - 02.2020
Regional Sales Manager
Parts And Spares Intl' LLC.
01.2004 - 07.2012
General Manager
AutoSueco Volvo S.A
10.2001 - 01.2004
Sales Associate
Showcase Honda
05.1999 - 10.2001
General Manager
Squadra S.A Importer Of Saab Vehicles
02.1997 - 03.1999
General Manager
Movilcorp Marcolpo Bus Manufacture CO
04.1992 - 04.1997
Associate of Applied Science - Mechanical Engineering
Florida International University
Associate of Science - Engineering (Pre-Engineering)
Miami Dade College
Military Training - Personnel Administration And Finance
School of Finance And Administration Fort Benjamin
High School Diploma -
Hialeah Miami Lakes High School
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