Guilherme Belli

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Followed recipes and presentation guidelines to assemble high-quality fare.
• Implemented effective workflow strategies during peak service hours to maintain timely delivery of dishes without sacrificing quality.
• Enhanced dining experience by creating visually appealing and flavorful dishes for restaurant guests.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Successfully managed and exceeded monthly targets for customer reviews, app conversions, labor costs, and sales goals. Continuously monitored key performance indicators (KPIs) and implemented strategies to ensure team and company objectives were consistently met.

Effectively managed labor costs by optimizing staff schedules, improving operational efficiency, and identifying cost-saving opportunities without compromising service quality.