Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Guilherme de Oliveira Garros

Memphis,TN

Summary

Versatile Economic Empowerment Specialist with a proven track record at World Relief, aiding over 70 refugees in achieving economic self-sufficiency. Expert in Microsoft Dynamics, Excel and Salesforce, showcasing strong organizational and problem-solving skills. Fluent in Portuguese, English, and Spanish, adept at fostering community integration and enhancing client support systems.

Overview

4
4
years of professional experience

Work History

Economic Empowerment Specialist

World Relief
Memphis, Tennessee
05.2024 - Current
  • As an Economic Empowerment Specialist at World Relief, I assisted over 70 refugees, asylees, SIV's and parolees in achieving economic self-sufficiency and community integration
  • Programs included Matching Grant (MG), Refugee Support Services (RSS) and RSS Case Management (RSS CM), and Ukrainian Humanitarian Parole (UHP)
  • Key responsibilities included conducting job readiness orientations, financial literacy workshops, and assisting clients in securing employment, transportation, and workplace counseling
  • I monitored client progress through regular follow-ups to ensure job retention and addressed ongoing challenges
  • Additionally, I managed case notes using software like Microsoft Dynamics and Salesforce, assisted in document submissions to the Department of Human Services (DHS), and helped clients access government benefits such as Refugee Cash Assistance (RCA), Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Women, Infants and Children (WIC), legal services, and identification documents
  • I also collaborated with immigrant-focused nonprofits and coordinated with volunteers to meet diverse client needs

Manager

City Silo Table & Pantry
Memphis, Tennessee
01.2021 - 04.2024
  • The responsibilities as manager at City Silo encompassed a wide range of operational and administrative tasks, including conducting interviews, managing inventory, placing orders, invoicing, and delegating tasks
  • In addition to these duties, I also served as a translator for Spanish speaking staff and would regularly communicate with the store's owners to discuss new ideas for improving the work environment and customer satisfaction

Education

Bachelor's Degree - Political Science, Minor in Economics

University of Memphis
Memphis, Tennessee
08.2023

Economics -

Universidade Federal do Rio Grande do Sul (UFRGS)
Porto Alegre, Brazil
12.2016

Skills

Trilingual: Portuguese (5 - fluent), English (5 - fluent), Spanish (5 - fluent)

Microsoft Office: Certified Microsoft Office Specialist - Excel (2018) Proficient in Microsoft SharePoint, Dynamics 365, Teams, Word, PowerPoint, Outlook Calendar

Casework: Strong interpersonal, organizational, and problem-solving skills, with cultural sensitivity and the ability to provide support and advocacy for refugees navigating complex systems

Salesforce: Case noting and safely storing documents

Field Studies: CITI Certification (Aug 2022), experience in conducting ethnographic studies and drafting IRB requests (2022)

Invoicing Clerk: 3 years of invoicing experience

Managerial skills: interpersonal and group communication, task delegation, organization, flexibility, problem-solving

References

References available upon request.

Timeline

Economic Empowerment Specialist

World Relief
05.2024 - Current

Manager

City Silo Table & Pantry
01.2021 - 04.2024

Bachelor's Degree - Political Science, Minor in Economics

University of Memphis

Economics -

Universidade Federal do Rio Grande do Sul (UFRGS)

Similar Profiles

CREATE PROFILE
Guilherme de Oliveira Garros