Guilherme Macedo
Hutto,TX
Overview
14
14
years of professional experience
Work History
Appliance Repair Technician
BigFoot Appliances Repair
Liberty Hill, TX
05.2023 - Current
- Authorized by GE, LG and Frigidaire.
- Diagnosed and repaired a variety of household appliances, ensuring optimal functionality.
- Conducted routine maintenance on appliances to prevent breakdowns and extend lifespan.
- Utilized diagnostic tools and equipment for efficient troubleshooting and repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Educated customers on use, care and adjustments of appliances.
Bilingual Customer Associate @ Meta
Accenture
Austin, TX
04.2020 - 05.2023
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries and resolved issues using CRM software efficiently.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Driver
Deliver-It
Dublin, CA
05.2015 - 11.2019
- Delivered goods and products to customer on time and maintained accurate logs of all deliveries.
- Checked in with dispatch service and updated with current location.
- Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time by 45%. With these measures and consolidation, Optimizing, rerouting, reducing routes there was a savings of US$5,000 a year.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders. Obtained customer signatures to complete and process all paperwork.
- Mentoring other drivers in Spanish / Portuguese and English.
- Supporting customers via phone, e-mail, chat, and in person.
Cashier Manager
Irving Pizza
San Francisco, CA
01.2012 - 12.2014
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet daily demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cleaned and organized store, including checkout desk and displays.
- Built positive relationships with customers to increase repeat business.
Education
High School -
Larkspur, CA01-2011
College of Marin - undefined
Greenbrae, CA01-2014
Skills
- Customer Services
- Retail
- Installation procedures
- Diagnosing problems
- Performing maintenance
- Troubleshooting faults
- Repair cost estimation
- Power tools operation
- Appliance diagnostics
- Manufacturing
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Appliance Repair Technician
BigFoot Appliances Repair
05.2023 - Current
Bilingual Customer Associate @ Meta
Accenture
04.2020 - 05.2023
Driver
Deliver-It
05.2015 - 11.2019
Cashier Manager
Irving Pizza
01.2012 - 12.2014