GUILHERME SANTANA DO NASCIMENTO
United States
Summary
Dynamic and bilingual professional with a strong background in customer engagement, team leadership, and cross-cultural communication. Skilled at building relationships, identifying client needs, and delivering tailored solutions with International experience in the U.S. and Brazil, enabling flexibility in working across diverse markets and client profiles. Strong ability to adapt quickly in fast-paced environments while maintaining professionalism and focus. Fluent in Portuguese and English, with working proficiency in Spanish, enabling communication across diverse markets.
Overview
12
12
years of professional experience
Work History
L5 Interpreter (English-Portuguese)
LanguageLine Solutions
Remote
05.2023 - Current
- Delivered precise communication for diverse industries, including finance and healthcare, facilitating clear conversations between clients and stakeholders.
- Built trust and rapport quickly by adapting messaging to diverse cultural and professional contexts.
- Demonstrated active listening and consultative communication, supporting long-term client relationships.
Team Manager
Ameci Pizza and Pasta
Lake Forest
08.2017 - 02.2022
- Managed daily operations in a high-volume restaurant for 5 years, balancing customer service with operational efficiency.
- Handled over 30 customer interactions per shift, in-person and phone orders, ensuring accurate and timely service for hundreds of customers weekly.
- Trained and supervised over 15 cashiers and drivers, boosting productivity and improving sales through upselling techniques.
- Organized employee schedules and shifts, ensuring smooth operations during peak hours.
- Maintained high customer satisfaction by resolving concerns and creating a welcoming environment.
Event Coordinator & Reservation Agent
Comfort Hotel
Brasília
03.2014 - 12.2014
- Coordinated and executed 100+ corporate and social events, tailoring solutions to clients with diverse business needs from several industries.
- Managed event logistics, including room setup, buffet service, vendor negotiations, and client communications.
- Negotiated pricing and applied discounts strategically to secure contracts and build long-term client relationships.
- Supported hotel revenue growth by upselling event packages and handling reservations with a focus on customer satisfaction.
- Answered an average of 30+ customer calls per shift and sent at least 20 professional emails daily to handle reservations, inquiries, and event requests.
Education
Bachelor of Science - Cybersecurity
National University
San Diego, CA03.2022
Business Administration -
Universidade Católica de Brasília
Brasília, Brazil12.2014
Skills
- Customer Engagement and Retention
- Negotiation and Upselling
- Cross-Cultural Communication
- Team Leadership and Training
- Event and Project Management
- Computer Skills
- Risk Assessment
- Incident Response
- Consecutive interpretation
Languages
- Portuguese, fluent
- English, fluent
- Spanish, intermediate
Timeline
L5 Interpreter (English-Portuguese)
LanguageLine Solutions
05.2023 - Current
Team Manager
Ameci Pizza and Pasta
08.2017 - 02.2022
Event Coordinator & Reservation Agent
Comfort Hotel
03.2014 - 12.2014
Bachelor of Science - Cybersecurity
National University
Business Administration -
Universidade Católica de Brasília