Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guilherme Sergio

Winter Garden,FL

Summary

Dynamic professional with a strong background in customer service and logistics. Proven ability to enhance operational efficiency through effective time management and detail-oriented inventory tracking. Recognized for exceptional team collaboration and adaptability, consistently delivering outstanding guest experiences and optimizing processes in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Host

Millers Ale House Bar and Grill
05.2024 - Current
  • Welcomed guests, ensuring positive first impressions and smooth entry experiences.
  • Managed seating arrangements to optimize table turnover and guest satisfaction.
  • Assisted waitstaff in coordinating orders and maintaining service flow during peak hours.
  • Communicated effectively with kitchen staff to ensure timely meal preparation and delivery.

Bellman

Double Tree Hotel By Hilton
01.2024 - 10.2024
  • Assisted guests with luggage and transportation needs to ensure exceptional service experience.
  • Provided information on hotel amenities, local attractions, and transportation options to enhance guest satisfaction.
  • Maintained cleanliness and organization of lobby areas and bell desk for a welcoming atmosphere.
  • Collaborated with front desk staff to facilitate smooth check-in and check-out processes for guests.

Front Desk Receptionist

La Quinta Inn & Suites In
09.2022 - 12.2023
  • Managed guest check-in and check-out processes efficiently.
  • Answered phone inquiries, providing information on room availability and hotel services.
  • Maintained organized front desk area, ensuring cleanliness and professionalism at all times.
  • Assisted guests with reservations, modifications, and cancellations using property management system.

Administrative Assistant

Home Well
04.2021 - 08.2022
  • Coordinated daily schedules, meetings, and travel arrangements for management team.
  • Managed office supplies inventory, ensuring timely procurement and cost-effectiveness.
  • Assisted in preparing reports and presentations for client meetings and internal reviews.
  • Streamlined document management processes, enhancing retrieval efficiency and organizational compliance.

Logistics Specialist

Ajinomoto
03.2019 - 11.2021
  • Coordinated logistics operations to ensure timely delivery of products to clients.
  • Monitored inventory levels, identifying discrepancies and implementing corrective actions.
  • Collaborated with suppliers to streamline procurement processes and enhance supply chain efficiency.
  • Analyzed shipment data to optimize routing and reduce operational costs.

Inventory Specialist

Ajinomoto
03.2019 - 11.2021
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Conducted regular audits to verify accuracy of inventory records and improve data integrity.
  • Collaborated with cross-functional teams to streamline supply chain processes and enhance operational efficiency.
  • Implemented inventory tracking systems that improved accuracy in stock management and reporting.

Quality Assurance Analyst

PDC
04.2016 - 08.2018
  • Conducted thorough testing of software applications to ensure functionality and compliance with specifications.
  • Collaborated with development teams to identify and resolve defects in a timely manner.
  • Developed and maintained detailed documentation of test cases and results for future reference.
  • Executed automated testing scripts using industry-standard tools to enhance efficiency in quality assurance processes.

Stocker

Riachuello
03.2015 - 03.2016
  • Organized and restocked merchandise to ensure optimal product availability.
  • Maintained clean and orderly storage areas to enhance efficiency.
  • Assisted in inventory management by accurately tracking stock levels.
  • Collaborated with team members to streamline restocking processes.

Education

Bachelor of Business Administration -

Einstein
Brazil

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Host

Millers Ale House Bar and Grill
05.2024 - Current

Bellman

Double Tree Hotel By Hilton
01.2024 - 10.2024

Front Desk Receptionist

La Quinta Inn & Suites In
09.2022 - 12.2023

Administrative Assistant

Home Well
04.2021 - 08.2022

Logistics Specialist

Ajinomoto
03.2019 - 11.2021

Inventory Specialist

Ajinomoto
03.2019 - 11.2021

Quality Assurance Analyst

PDC
04.2016 - 08.2018

Stocker

Riachuello
03.2015 - 03.2016

Bachelor of Business Administration -

Einstein

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