Guilianna Guarnaccia
BALTIMORE,MD
Summary
Dynamic leader with a proven track record at Giant Food Stores, excelling in team leadership and strategic planning. Enhanced customer satisfaction and team performance through innovative problem-solving and effective communication. Skilled in cross-functional teamwork and CRM, driving operational excellence and fostering a culture of continuous improvement.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager
Giant Food Stores
Baltimore, MD
07.1989 - Current
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Organized professional development programs for staff, leading to improved performance and skill sets
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Defined clear targets and objectives and communicated to other team members
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
Human Service Counselor - Addictions Counselor
CCBC
Dundalk,MD02-2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Performance Evaluations
- Negotiation
- Expectation setting
- Effective Communication
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Work Planning and Prioritization
- Goal Setting
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Reliability
- Idea Development and Brainstorming
- Analytical Thinking
- Problem-solving abilities
Certification
CPM - Certified Professional Manager
HIPPA Certified
Timeline
Manager
Giant Food Stores
07.1989 - Current
Human Service Counselor - Addictions Counselor
CCBC
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