Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Guillermina Burciaga

El Paso,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ATL

H&r Block
El Paso , Texas
01.2022 - 04.2023
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Arise

Independent Contractor - Self Employed
Miami, FL
01.2020 - 12.2022
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.

Customer Service Representative

Dial America
El Paso, Texas
01.2021 - 12.2021
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.

TLC Associates

Customer Service Rep
El Paso, TX
01.2019 - 12.2020
  • Developed and maintained relationships with clients and vendors.
  • Processed payments using point-of-sale systems.
  • Provided customer service support for inquiries, complaints, and returns.
  • Ensured compliance with company safety regulations at all times while on the job.

Office Clerk

New Mission Home Care
El Paso, TX
10.2017 - 02.2018
  • Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.
  • Completed and mailed contracts, invoices or checks.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Computed, recorded and proofread data or reports.
  • Answered telephones, directed calls, and took messages.

Office Clerk

915 bail bonds
El Paso, TX
03.2016 - 10.2016
  • Scanned documents into computer system for storage purposes.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Maintained records of employee attendance and leave balances.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Developed forms and maintained filing systems to store confidential client information securely.

Education

Other -

Ged Program
El Paso, TX

Skills

  • Communication
  • Multitasking
  • Prioritizing
  • Organization
  • Technical skills
  • Interpersonal skills
  • Initiative and problem-solving abilities
  • Dependability
  • Planning
  • Active Listening

Certification

  • 351 Promulgated Contracts (Aug 15 2019)
  • 1151 Law of Agency (0ct 10 2019)
  • 1251 Law of Contracts (Aug 01 2019)
  • 122 Principles ll (Sep 12 2019)
  • 121 Principles l (Aug 29 2019)
  • 451 R.E. Finance (Sep 26 2019)

Languages

Spanish
Professional

References

References available upon request.

Timeline

ATL

H&r Block
01.2022 - 04.2023

Customer Service Representative

Dial America
01.2021 - 12.2021

Arise

Independent Contractor - Self Employed
01.2020 - 12.2022

TLC Associates

Customer Service Rep
01.2019 - 12.2020

Office Clerk

New Mission Home Care
10.2017 - 02.2018

Office Clerk

915 bail bonds
03.2016 - 10.2016

Other -

Ged Program

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Guillermina Burciaga