GUILLERMINA LUCERO
Manassas,VA
Summary
Energetic and results-driven professional with a passion for talent acquisition and employee development, seeking a challenging role as a Technical Recruiter and or Employee Engagement Specialist. Leveraging 15 years of experience in technical recruitment and employee engagement, I aim to contribute to SOSi's success by attracting top talent and fostering a positive and inclusive work culture. My goal is to drive employee satisfaction, retention, and organizational growth through innovative recruitment strategies and engaging employee initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Technician
Inova FairFax
Fairfax, VA
04.2023 - Current
- Collected biological specimens from patients according to established protocols.
- Provided education and counseling services to patients regarding their diagnosis, treatment plan, lifestyle modifications.
- Responded quickly to emergency situations such as cardiac arrests or trauma cases while maintaining professional composure.
- Provided support to clinical personnel during examinations and treatments of patients in order to ensure optimal patient experience.
- Monitored vital signs of critically ill patients and reported any abnormalities to the physician or nurse immediately.
- Performed EKG tests on patients using appropriate equipment and techniques.
- Ensured that all necessary supplies were stocked in clinical areas at all times.
- Maintained a clean and organized work environment in accordance with safety regulations.
- Supported efficient operations by keeping supplies organized and stocked.
- Maintained and tested sterility of medical equipment.
- Collected blood or tissue samples from patients for lab work.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
SENIOR RECRUITER
SOSI
01.2022 - Current
- Reduced time-to-fill by 35% and cost-per-hire by 25% through implementing effective sourcing strategies, leveraging referrals, and streamlining the hiring process
- Increased the diversity of the talent pool by partnering with local organizations, attending career fairs, and hosting online events to attract candidates from underrepresented groups
- Enhanced the employer brand and candidate experience by creating engaging job descriptions, providing timely feedback, and maintaining regular communication with applicants and hiring managers
- Support the business development and proposal teams by conducting market research, identifying potential candidates, and creating talent pipelines for current and future opportunities
- Establish and maintain strong relationships with internal and external stakeholders, such as program managers, security officers, HR staff, and government customers, to ensure compliance with contract requirements and security clearance processes
- Facilitate regular meetings and events for the resource groups to share best practices, exchange feedback, and promote diversity and inclusion initiatives
- Participated in the design and implementation of employee satisfaction surveys, analyzing the results, and presenting actionable insights and recommendations to senior management and HR leaders
- Excelled at Corporate Hiring Event by generating over 35 qualified leads for various positions, more than double the goal of 15
- Received additional requisitions from other team members who needed assistance with their hiring needs, due to fast turnaround of filled vacancies
- Contributed to the company morale by supporting the CEO's involvement with his business unit, as the momentum grew, and the scope of work expanded.
Area Captain
World Bank
Washington, DC
08.2016 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Ensured compliance with all applicable laws, regulations and standards.
- Evaluated existing processes regularly for potential optimization opportunities.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Responded to information requests from superiors, providing specific documentation.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Managed scheduling, training and inventory control.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
WORKFORCE ADMINISTRATOR
AMAZON
01.2020 - 01.2021
- Provided support and guidance to associates regarding HR policies, procedures, and benefits
- Escalated complex or sensitive issues to the HR Business Partner or leadership team as appropriate
- Resolved associate concerns and inquiries in a timely and professional manner
- Collaborated with cross-functional teams to improve associate engagement and retention
- Assisted with the performance management process and delivers coaching and feedback to over 450 associates
- Lead the Regional Workforce Staffing Military Mentorship Program to support veterans and military spouses in their career transition
- Screened over 10K candidates and hired over 8,535 associates for Covid High Volume Peak events with high accuracy and recognition from regional managers
- Maintained compliance and documentation standards for all work authorization and onboarding processes
- Managed candidate flow and status using Applicant Tracking System and Salesforce
- Provided coaching and feedback to over 450 associates and resolved their concerns and inquiries effectively
- Worked collaboratively with cross-functional teams to enhance associate engagement and retention via resource employee groups
- Represented the Regional Workforce Staffing Military Mentorship Program and mentor's military-affiliated candidates in the northeast region (NY, NJ, VA, and MD)
- Ensured 100% compliance for work authorization documentation and quality assurance of all files into the digital system
- Used Applicant Tracking System and Salesforce to move candidates through the application process and match them to the appropriate requisition
- Contacts candidates with cleared contingencies and ensures timely fulfillment of labor orders.
ESGR: Army National Guard
01.2016 - 01.2020
- Collaborated with the national headquarters and regional directors to develop and implement effective outreach strategies and plans for ESGR (Employer Support of the Guard & Reserve) activities
- Established and maintained positive relationships with key stakeholders, such as employers, military commanders, state and federal officials, media outlets, and community organizations
- Monitored and evaluated the performance and impact of ESGR programs and events using data analysis, feedback surveys, and best practices
- Provided training, guidance, and support to volunteer state committees and staff on ESGR policies, procedures, and resources
- Represented ESGR at various meetings, conferences, and ceremonies and delivers presentations and speeches to promote ESGR's mission and vision
- Collaborated with The Chamber of Commerce to facilitate the hiring of reserve component service members and veterans
- Provided guidance and expertise on the enlistment process and the rights and responsibilities of employers and employees under the Uniformed Services Employment and Reemployment Rights Act (USERRA)
- Conducted marketing and analysis of the ESGR programs and events to increase awareness and recognition of the contributions and value of the reserve component
- Managed and oversaw the budget planning and execution for ESGR across regions and ensures compliance with fiscal policies and regulations
- Coordinated yearly SecDef Annual Award Event with over 500+ attendees.
National Guard Accessions Manager
01.2013 - 01.2016
- Served as a liaison between the ESGR and the ARNG on matters related to accessions, procurement, marketing, and budget
- Provided interpretation, guidance, and direction on U.S
- Army and ARNG policy and regulatory issues related to accessions and procurement for Congressional and General Officer level briefs
- Developed, strategized, and implemented national marketing campaigns consistent with ARNG branding and ESGR objectives
- Managed and mentored two civilian personnel and eight military members in coordinating and executing ESGR programs and events across regions
- Conducted pre-award and post-award functions as necessary while utilizing new procurement initiatives such as performance-based contracting, partnering concepts, and past performance evaluation methods
- Routinely prepared reports and statistical/trend data on ARNG accessions related issues for the ARNG Director and the ESGR
- Expeditiously reviewed and processed Exception to Policy (ETP) requests for applicants and Soldiers establishing a quick turnaround to the states for new accessions- bringing accessions and quota at 90% from the intended target; quantitative and qualitative staffing standards per Directorate priority
- Lead person on all policy, eligibility, criteria, and waivers
- Key Member in re-writing National Guard Regulation 601-1
- Developed new and improved processing checklists for recruiters to follow- improving input and avoiding redundancy while prospecting a recruit or candidate
- Trained as a secondary lead for recruit and officer candidate overrides in the Keystone system when needed for bonus incentives
- Managed Army Knowledge Online Accessions Page.
Diversity and Inclusion Manager
01.2011 - 01.2013
- Managed daily operations for the Equal Employment Opportunity and Diversity Office to gather and analyze data to anticipate trends as well as track historical data for the Army National Guard Senior Leadership on Defense Equal Opportunity Management Institute (DEOMI) Defense Organizational Climate Survey (DEOCS)
- Developed and supported organizational strategies to support the Army National Guard Directorates mission to improve and sustain readiness of 2,200 Soldiers
- Analyzed Defense Equal Opportunity Management Institute (DEOMI) Defense Organizational Climate Survey (DEOCS) and prepared staff recommendation and or training sessions and developed national heritage speakers to commemorate and gather inclusivity
- Recruiting Operations Specialist; coordinated and executed recruitment activities for the Army National Guard in a six-county area, including screening, interviewing, and processing prospective candidates
- Provided guidance and assistance to applicants on eligibility, benefits, and career opportunities.
Education
BS HUMAN RESOURCE MANAGEMENT -
ASHFORD UNIVERSITY
01.2018
Skills
- Visionary Thinking
- Collaboration
- Transparency
- Problem Solving
- Adaptability
- Great Communicator
- Patient Care
- Specimen Collection
- Safety Compliance
- Medical Terminology
- Attention to Detail
- Multitasking
- BLS Certified
- Native Spanish Speaker
- Staff Management
Websites
Certification
SHRM Certified Professional (SHRM-CP), In Progress, 2024
Timeline
Clinical Technician
Inova FairFax
04.2023 - Current
SENIOR RECRUITER
SOSI
01.2022 - Current
WORKFORCE ADMINISTRATOR
AMAZON
01.2020 - 01.2021
Area Captain
World Bank
08.2016 - Current
ESGR: Army National Guard
01.2016 - 01.2020
National Guard Accessions Manager
01.2013 - 01.2016
Diversity and Inclusion Manager
01.2011 - 01.2013
BS HUMAN RESOURCE MANAGEMENT -
ASHFORD UNIVERSITY
SHRM Certified Professional (SHRM-CP), In Progress, 2024
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