Guillermina Mora
Atascadero,CA
Summary
Proven in enhancing cleanliness and guest satisfaction at Carlton Hotel, I leverage expertise in laundry and chemical handling with a knack for initiative-taking. My approach boosted team productivity and streamlined operations, showcasing my ability to exceed employer expectations through meticulous room inspections and effective communication. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Hardworking [Job Title] bringing [Number] years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Overview
15
15
years of professional experience
Work History
Housekeeping and Laundry Attendant
Carlton Hotel
08.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
House Cleaner
Self-employeed
01.2012 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Service Crew Member
Acores Food Service
07.2009 - 02.2012
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
English-as-a-Second-Language Education
Cuesta College
Paso Robles, CAGED -
Secundaria Technica 80
Guadalajara Mexico08.2000
Skills
- Chemical Handling
- Mopping and sweeping
- Laundry expertise
- Room Inspections
- Carpet cleaning
- Stain Removal
- Initiative-taking
- Cleaning techniques
- Dusting surfaces
Timeline
Housekeeping and Laundry Attendant
Carlton Hotel
08.2020 - Current
House Cleaner
Self-employeed
01.2012 - 08.2020
Service Crew Member
Acores Food Service
07.2009 - 02.2012
English-as-a-Second-Language Education
Cuesta College
GED -
Secundaria Technica 80
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