Guillermina Mora
Atascadero,CA
Summary
Proven in enhancing cleanliness and guest satisfaction at Carlton Hotel, I leverage expertise in laundry and chemical handling with a knack for initiative-taking. My approach boosted team productivity and streamlined operations, showcasing my ability to exceed employer expectations through meticulous room inspections and effective communication. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Hardworking [Job Title] bringing [Number] years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Overview
15
15
years of professional experience
Work History
Housekeeping and Laundry Attendant
Carlton Hotel
Atascadero, CA
08.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
House Cleaner
Self-employeed
Atascadero, CA
01.2012 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Service Crew Member
Acores Food Service
Templeton, CA
07.2009 - 02.2012
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
English-as-a-Second-Language Education
Cuesta College
Paso Robles, CAGED -
Secundaria Technica 80
Guadalajara Mexico08.2000
Skills
- Chemical Handling
- Mopping and sweeping
- Laundry expertise
- Room Inspections
- Carpet cleaning
- Stain Removal
- Initiative-taking
- Cleaning techniques
- Dusting surfaces
Timeline
Housekeeping and Laundry Attendant
Carlton Hotel
08.2020 - Current
House Cleaner
Self-employeed
01.2012 - 08.2020
Service Crew Member
Acores Food Service
07.2009 - 02.2012
English-as-a-Second-Language Education
Cuesta College
GED -
Secundaria Technica 80