Guillermina Ramos
Phoenix,Az
Summary
Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player, positive attitude and proven skills in established rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
2026
2026
years of professional experience
Work History
Business Services Associate
Secretary of State Office
03.2025 - Current
- Promoted client retention through excellent customer service skills and prompt responses to inquiries or concerns.
- Reduced operational costs by identifying areas of improvement in business processes and implementing changes accordingly.
- Utilized comprehensive understanding of business processes, data analysis and software tools to troubleshoot lasting deficiencies.
- Help walk in customers with Apostilles and Notary Applications as well as with Uniform Commercial Code.
Auto Claims Adjuster
State Farm
06.2024 - 12.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Customer Service Associate
Preferred Homecare
01 2019 - 03.2024
- At Preferred Homecare I would verify patient information such as Demographic and Insurance
- I also submitted new orders for new patients and existing patients for there need with durable medical equipment
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Representative
General Dynamics
10 2016 - 09 2018
- Answering a high call volume of phone calls from consumers inquiring about Marketplace
- Filling out brand new applications or existing applications, as well as enrolling consumer in there plan of preference.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
James Sandoval Preparatory
2018
Skills
- Computer skills
- Organization Skills
- Communication skills
- Problem-solving abilities
- Customer Service
- Data Entry
- Phone Etiquette
- Microsoft office expertise
- Cross-functional team collaboration
- Bilingual(spanish)Read,Write, Speak
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Services Associate
Secretary of State Office
03.2025 - Current
Auto Claims Adjuster
State Farm
06.2024 - 12.2024
Customer Service Associate
Preferred Homecare
01 2019 - 03.2024
Customer Service Representative
General Dynamics
10 2016 - 09 2018
High School Diploma -
James Sandoval Preparatory
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