Guillermo Alfinez
Melbourne,FL
Summary
Resourceful Key Holder Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth store operations and enhance customer satisfaction. Committed to leveraging organizational skills to maintain store standards and support company goals.
Overview
13
13
years of professional experience
2026
2026
years of post-secondary education
Work History
Key Holder Supervisor
Dollar General
Indialantic, Florida
12.2024 - Current
- Created promotional displays that increased visibility of merchandise.
- Resolved customer complaints in a timely manner.
- Supervised cashiers during peak hours of operation.
- Maintained a safe and secure environment within the store.
- Supported the Store Manager in daily operations activities as needed.
- Performed daily cash management duties including deposits, audits.
- Ensured compliance with all company policies and procedures.
- Partnered with store leadership team to learn and understand management processes and reports.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Lead Ground Hand
Moncom.
01.2022 - 12.2024
- Assisted with loading and unloading cargo from ground vehicles.
- Maintained safe and efficient work environment during ground operations.
- Conducted routine inspections of ground support equipment for safety compliance.
- Trained new staff on safety practices and operational procedures in ground handling.
- Managed inventory of supplies used by ground crews.
- Maintained records of all ground support equipment.
- Operated ground support equipment safely and efficiently, ensuring that all safety regulations were followed during operations.
- Assisted team members with maintaining orderly and clean workspaces.
- Dug trenches and holes as instructed, using hand tools or machinery, following safety standards.
- Removed debris, garbage, and hazardous materials from sites, adhering to safety protocols.
- Operated various hand and power tools safely following established guidelines.
- Performed site preparations, including installing temporary fencing.
- Transported supplies and tools to and from work areas, ensuring they were available when needed.
- Followed instructions from supervisors to complete tasks accurately and efficiently.
- Maintained cleanliness and organization in work areas to ensure safety and efficiency.
- Loaded and unloaded construction materials from trucks, ensuring timely availability for project needs.
- Followed all safety guidelines and procedures, including wearing personal protective equipment.
- Conducted routine maintenance tasks on equipment to ensure optimal performance.
- Conducted inventory checks and replenished low stock levels for line-men.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Gained independent working skills and guided and mentored less experienced team members.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Demonstrated best safety practices working at heights and lifting various objects.
- Operated equipment with strong focus on safety and ground communication.
- Inspected sites before and after construction projects.
- Measured, marked or recorded openings or distances to construction layout areas.
- Coordinated phases of construction projects from inception to completion.
Cashier Team Lead
Wendy's
Indialantic, Florida
06.2020 - 07.2021
- Supervised cashier staff to ensure efficient service and customer satisfaction.
- Assisted in maintaining cleanliness and organization of the store.
- Resolved customer complaints promptly to enhance overall dining experience.
- Coordinated with kitchen staff to manage order flow and minimize delays.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with all safety regulations while performing tasks.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Lead Ground Hand
Moncom.
Kamas, Utah
01.2013 - 06.2020
- Assisted with loading and unloading cargo from ground vehicles.
- Maintained safe efficient work environment during ground operations.
- Conducted routine inspections of ground support equipment for safety compliance.
- Trained new staff on safety procedures and operational procedures in ground handling.
- Maintained inventory of supplies used by ground crews.
- Operated ground support equipment safely and efficiently, ensuring that all safety regulations were followed during operations.
- Assisted team members with maintaining orderly and clean workspaces.
- Transported supplies and tools to and from work areas, ensuring they were available when needed.
- Followed instructions from supervisors to complete tasks accurately and efficiently.
- Loaded and unloaded construction materials from trucks, ensuring timely availability for project needs.
- Conducted inventory checks and replenished low stock levels for line-men.
- Perform demanding physical work over extended periods and model positive attitude.
- Gained independent working skills and guided/mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Inspected sites before and after Construction projects.
- Coordinated phases of construction projects from inception to completion.
Education
GED
Melbourne, FLSkills
- Strong supervisory skills
- Works well with others
- Strong customer service skills
- Quick study/learner
Timeline
Key Holder Supervisor
Dollar General
12.2024 - Current
Lead Ground Hand
Moncom.
01.2022 - 12.2024
Cashier Team Lead
Wendy's
06.2020 - 07.2021
Lead Ground Hand
Moncom.
01.2013 - 06.2020
GED