Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Guillermo Alvarez

Horizon City,TX

Summary

Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Strong work ethic and willingness to go the extra mile to provide exceptional service and support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Stocking TA

Walmart
El Paso
11.2022 - Current
  • Stock merchandise in a timely manner
  • Maintain organized and clean inventory shelves
  • Heavy call volume for customer service (merchandise availability, inventory and prices)
  • Collaborate with team members to ensure efficient stock replenishment
  • Heavy customer services inside store for better shopping experience.

Project Team Lead

Walmart
El Paso
08.2022 - 11.2022
  • Customer service (helping with new locations of merchandise and prices)
  • Worked with offsite fixture warehouse associates to process fixtures (shelves, counters, displays, etc.)
  • Partnered with store operations associates to ensure compliance with operational processes
  • Ensured proper aisle locations, top stock management, and customer availability
  • Assist costumer with payments on front end (Costumer service), helped with product location and/or prices.
  • Help costumer how to properly use self checkout and remove iteam which may have been scanned accidentally or change of plans.

AT&T Costumer Service

Alorica
EL PASO, Texas
06.2021 - 08.2022
  • Assisted customers in setting up new equipment or programs.
  • Establish and maintain relationships with individual or business customers or
    provide assistance with problems these customers may encounter.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.

Unarmed Security Officer

AMERICAN EAGLE PROTECTIVE SERVICES
El Paso
12.2020 - 05.2021
  • Large call volume (inmates roll check, daily reports)
  • Secured building perimeter and guarded doors to maintain safety and security
  • Maintained constant vigilance for potential threats and responded appropriately
  • Monitored security camera systems to prevent unauthorized activities.

Maintenance Technician

COMFORT SUITES
El Paso
08.2018 - 09.2020
  • Very heavy call volume with guests (helping solve simplistic problems or writing down work order to gather right to fix immediately)
  • Ensured the hotel facilities were well-maintained and in working condition
  • Completed daily, weekly, and monthly checklists for building equipment maintenance
  • Basic technical support (helping guest find the best room as in a normal bedroom or suite) as well in finding the best prices
  • Assisted guests with their needs and provided excellent customer service.

Education

High school diploma -

Horizon High School
05.2017

Some College (No Degree) - Criminal Justice

El Paso Community College
El Paso, TX

Skills

  • Intruder Removal
  • Professional Demeanor
  • Employee and Visitor Screening
  • CCTV Monitoring
  • Time Management and Organization
  • Software Development
  • Systems Monitoring
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Security
  • Surveillance
  • Forklift
  • Heavy lifting
  • Bilingual
  • Pallet jack

Certification

Level 2 Security Card, 11/01/20, 11/01/23

Languages

  • English, Expert
  • Spanish, Intermediate

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Stocking TA

Walmart
11.2022 - Current

Project Team Lead

Walmart
08.2022 - 11.2022

AT&T Costumer Service

Alorica
06.2021 - 08.2022

Unarmed Security Officer

AMERICAN EAGLE PROTECTIVE SERVICES
12.2020 - 05.2021

Maintenance Technician

COMFORT SUITES
08.2018 - 09.2020

High school diploma -

Horizon High School

Some College (No Degree) - Criminal Justice

El Paso Community College

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Guillermo Alvarez