Guillermo Alvarez

As the Operation Manager my functions were the following:

• Directed daily operations for a high-volume production facility processing 19,000+ garments per day
• Oversaw 7 departments and managed a workforce of 65+ employees in a fast-paced environment
• Elevated location performance ranking from #84 to #1 out of 89 locations company-wide
• Reduced operating costs over three consecutive years, contributing to the highest revenue performance in the company for two straight years
• Partnered with senior leadership to align operational execution with financial and strategic objectives
• Transformed safety performance from bottom-tier to Silver Award recognition
• Drove cross-functional coordination to improve productivity, workflow efficiency, and services delivery
• Drove end-to-end operational strategy, aligning production, service, sales, and corporate goals to enhance overall efficiency
• Improve cost performance and operational efficiency through labor optimization, waste reduction, and process redesign
• Lead continuous improvement initiatives, increasing throughput, reducing defects, and strengthening workflow consistency
• Analyze labor, material, and operating costs, identifying actionable opportunities to improve margins
• Oversee inventory strategy and vendor performance across 300+ suppliers, strengthening supply continuity and cost control
• Led quality assurance initiatives, conducting audits and root cause analyses to minimize defects and reduce customer impact, this lead to continual certification by outside age like ISO9000 and TRSA.
• Optimize wastewater and environmental processes, improving efficiency and regulatory compliance

Build and develop leadership bench strength through structured hiring, coaching, and succession planning

Fostered high-performance, service-oriented culture emphasizing accountability, teamwork, and measurable results

Coordinated efforts among operations, maintenance, logistics, and customer service for effective execution.

Demonstrate agility in navigating operational challenges, scaling processes, and supporting growth initiatives

UniFirst Corporation – Phoenix, AZ

2013 – 2017

• Facilitated multi-department production operations in high-volume environment
• Developed frontline leadership capability and strengthened team performance through training and coaching
• Contributed to achieving production, safety, and quality targets
• Promoted from District Service Supervisor within 9 months due to strong performance

• Directed quality systems aligned with AS9100, AS9120, ISO 9001 to ensure compliance with aerospace and defense standards
• Reduced customer complaints by 90%, driving measurable improvements in quality and customer satisfaction
• Led supplier performance strategy for 300+ vendors to enhance reliability and effectiveness in supply chain
• Managed warehouse and logistics operations to achieve 98% on-time delivery through effective forecasting and inventory control
• Implemented inventory optimization systems for 10,000+ SKUs, improving turnover and reducing excess