Guillermo Anchundia

• Support Office 365, Oracle System and Sage, badge printing system, Install Security Cameras, Support VOIP PBX.
• Installation and Administration Vmware, Proxmox, Hiper V, Windows server, Linux Server, Installation of Category wiring 6, Computer repair, Printers, Barcodes scanners, and labelers Devices.
• Use ticketing systems to manage and process support actions and requests.
• Create help desk tickets, troubleshot and resolve
  desktop issues.
• Determine hardware and network system issues using proactive troubleshooting techniques.
• Prepare new computers and mobile devices according to internal policies on standardized software and security deployments.
• Respond to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Manage backup and recovery of data assets to safeguard system availability.

• Effectively lead staff employees in the efficient and responsible fulfillment of service contract with “Junta de Beneficiencia de Guayaquil
  Supported and administered 24X7 the entire wired and wireless Networks of all dependencies of “Junta de Beneficiencia de Guayaquil”
• Participated in implementation of new expansion projects, improvements to the data networks in the areas of documentation, configuration,
• installation and testing such as during the SAP Business One Implementation project Implemented and developed Help Desk system with the latest Itil GLPI Software in force.
• Analyzed and recommended improvements to administration and operation of Internal communication as well as developed and kept contingency plans updated.
• Installed Zabix, Kivana, ELastic Search, Firewall Fortinet, Pfsense, Iptables, IP PBX Appliance IP/Voip Policom Yealink, Yeastar, Cisco, Denwa, Grandstream, Elastix, Radio Antennas Links, Hp Clearpass and structured cabling and Fiber Optics.
• Performed external consulting assignments at the Vilaseca Group, a Multinational business group.
• Knowledge and expertise in the following systems software: Sql Server, My Sql, Postgress, Vtiger, Sugar, Cisco Wireless, Cisco Router, Windows 2008, VMWARE, PROXMOX, Linux Centos 7.0 and Raid Array.

Developed, Installed, Configured, Administered the following systems: Zimbra Mail Servers, Proxy Server, Apache Server, Samba Server, Linux Centos,VPN, Surveillance Cameras, Voip Central, Central UPS, MSCA Inventories, WINCASP Port, Msc Container and Document system, User support, Windows Server, Sql server, Repair of Computer Equipment.

• Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity
• Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures
• Drafted change management policies to streamline introductions of new software and systems
• Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals
• Spearheaded cost-saving efforts, transitioning to cloud-based system and virtualization
• Responded to incidents quickly, troubleshot problems and corrected faults
• Increased core system availability to 100% by developing standards and architectural governance and implementing best practices
• Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss
• Kept computer systems operating at optimal performance levels
• Provided remote troubleshooting and support for users
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth