GUILLERMO ARTURO MONTALVAN PADILLA
Atlanta,GA
Summary
Dynamic professional with extensive experience in team leadership and retail operations at Cenexel ACMR. Proven ability to enhance customer relations and drive sales through effective staff management and event planning expertise. Recognized for resolving customer issues promptly and creating engaging floral arrangements that elevate client satisfaction.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Mariposa Medical Associates
04.2024 - Current
- Assisted in patient intake processes, ensuring accurate record-keeping and documentation.
- Coordinated scheduling for patient appointments, optimizing workflow efficiency for clinical staff
- Trained new medical assistants on office procedures and best practices, enhancing team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager
Cenexel ACMR
01.2023 - 04.2024
- Coordinated employee schedules to provide adequate staff coverage.
- Assisted with hiring, training, and evaluating new staff members.
- Performed regular budget reviews and modifications.
- Directed staff results by coaching and counseling employees.
- Monitored inventory levels of supplies needed for daily facility operations.
Manager
Cecexel Iresearch Decatur
01.2019 - 12.2022
- Escorted patients to X-ray and other diagnostic imaging processes.
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
- Prepared rooms for new admissions by setting up necessary equipment such as oxygen tanks or IV poles.
- Provided emotional support to patients and their families during difficult times.
- Tracked inventory of medical supplies and placed orders.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Assisted customers in navigating company website or application during support interactions.
Assistant Manager
Mary Almosy
09.2013 - 11.2018
- Coordinated employee schedules to provide adequate staff coverage.
- Supervised team of employees, providing guidance and support for their professional development.
- Resolved customer complaints or issues in timely manner.
- Coordinated schedules for staff to ensure adequate coverage during business hours.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
Windows Display Designer
Maribel Sweets Inc.
01.2012 - 04.2013
- Implemented creative solutions to address unique design challenges within space constraints.
- Designed visually appealing and engaging window displays for retail stores.
- Collaborated with store managers to create effective merchandise presentations.
Sales Associate - Designer
Amazing Flowers
12.2011 - 08.2012
- Assisted with setup at large-scale events such as weddings or corporate functions when required.
- Handled customer inquiries regarding available products or services via phone calls or email correspondence.
- Trained new staff in proper floral care techniques, arrangement methods, and customer service skills.
- Created floral arrangements for various occasions, including weddings, funerals, and special events.
- Kept workspaces clean and organized to ensure efficiency during busy periods.
- Helped clients select arrangements, using design expertise to offer relevant suggestions.
Education
High School Diploma -
Day Start School
Honduras 07.2005
Skills
- Team leadership
- Employee supervision
- Retail operations
- Schedule oversight
- Customer relations
- Customer service
- Staff management
- Event planning expertise
- Floral arrangement design
LANGUAGE
Spanish Native
English Conversational
Timeline
Medical Assistant
Mariposa Medical Associates
04.2024 - Current
Assistant Manager
Cenexel ACMR
01.2023 - 04.2024
Manager
Cecexel Iresearch Decatur
01.2019 - 12.2022
Assistant Manager
Mary Almosy
09.2013 - 11.2018
Windows Display Designer
Maribel Sweets Inc.
01.2012 - 04.2013
Sales Associate - Designer
Amazing Flowers
12.2011 - 08.2012
High School Diploma -
Day Start School