Guillermo Bas
Naples ,FL
Summary
Results-driven Social Media Marketing Specialist with experience in data analysis, customer outreach, and campaign management. Skilled in CRM software, performance tracking, and client retention strategies. Fluent in English and Spanish, with a proven ability to build relationships and drive results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Quanta Services
02.2024 - Current
- Developed and maintained a comprehensive customer database to enhance outreach efforts.
- Managed community outreach programs to improve engagement and resource accessibility.
- Analyzed local community needs and implemented targeted strategies to meet objectives.
- Coordinated project timelines by organizing meetings and updating schedules.
- Utilized data analytics to refine sales techniques for improved customer engagement.
Central Distribution Coordinator
NCH
09.2022 - 12.2023
- Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
- Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
- Monitored equipment maintenance schedules to ensure optimal functionality and minimal downtime within the distribution center.
- Assisted in the hiring, training, and performance evaluation of distribution center staff members.
- Managed a team of warehouse personnel, ensuring timely completion of tasks and adherence to safety standards.
- Implemented process improvements that increased overall productivity within the distribution center.
Customer Service Lead
Win Dixie
05.2020 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Education
Bachelor Of Business - Marketing
Santa Fe College
Gainesville, FL05.2022
Skills
Technical Skills: CRM software, Microsoft Office Suite, Data Analysis
Marketing Skills: Social Media Campaigns, Performance Tracking, Client Retention Strategies
Soft Skills: Communication, Teamwork, Problem-Solving
- Languages: Fluent in English and Spanish (Written & Spoken)
Timeline
Project Coordinator
Quanta Services
02.2024 - Current
Central Distribution Coordinator
NCH
09.2022 - 12.2023
Customer Service Lead
Win Dixie
05.2020 - 08.2021
Bachelor Of Business - Marketing
Santa Fe College
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