Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Guillermo Cabrera

Los Alamitos,CA

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sales Representative

Daniel's Home Center
Anaheim, CA
03.2023 - Current
  • Greet customers at front door and welcome them to the store.
  • Show customers around the store and present them with products based on customer's needs and wants and help them make the best choice that fits their needs.
  • Once customer has chosen their merchandise walk them to desk and start the transaction.
  • Fill out all necessary paperwork for financing.
  • Run customer's credit report and submit to financing.
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Solicited feedback from customers on product features and service levels.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Cross-sold additional products or services based on customer needs.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Assisted in resolving customer complaints in a prompt manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Contacted new and existing customers to discuss product and service solutions.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Direct Sales Representative

Charter Spectrum
Garden Grove, CA
01.2017 - 03.2023
  • Maintained up-to-date knowledge of company's products and services.
  • Responded promptly to customer inquiries and requests for information.
  • Resolved customer complaints in a timely manner.
  • Created reports detailing sales progress, customer feedback, and marketing trends.
  • Prepared presentations to introduce new products or services to prospective clients.
  • Assisted with the development of promotional materials such as brochures, flyers.
  • Planned and executed field visits to meet with existing customers and generate new business opportunities.
  • Participated in team meetings to discuss strategies for achieving goals.
  • Followed up with customers post-sale to ensure satisfaction with their purchase experience.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Wrote sales proposals, set up contracts and finalized deals.
  • Discussed service levels with customers and potential upgrades.
  • Demonstrated product features to align with customer needs.
  • Provided product demonstrations to potential customers.
  • Sold products and services in field for Charter Spectrum communications.
  • Submitted sales reports each day to supervisors.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.

Framer /Drywall Installer

Goodsell / Wilkins Inc.
Laguna Niguel, CA
03.2019 - 06.2019
  • Measured and cut metal to specified dimensions using a hand saw, power miter saw, or radial arm saw.
  • Installed metal frames for doors, windows and walls in accordance with blueprints.
  • Assembled and screwed together the framework of studs, headers and sills.
  • Installed drywall, plasterboard or paneling over interior walls and ceilings.
  • Fitted door jambs, window casings and other trim pieces using shims as necessary to level them correctly.
  • Attached insulation material between wall studs or ceiling joists to provide thermal protection.
  • Built scaffolding for workers engaged in high-level construction projects such as roofing applications.
  • Laid out patterns of interior partitions onto the floor before assembling the framing components that make up each partition wall.
  • Assisted electricians by cutting holes through wall frames so they could run wiring or plumbing pipes through them.
  • Reinforced structural elements with metal ties when required by local building codes.
  • Placed protective coverings over finished surfaces while working in order to prevent damage caused by tools or debris.
  • Stacked materials neatly at job sites in order to maintain a safe environment free from clutter.
  • Cleaned up job sites upon completion of work by disposing of any unused materials according to municipal regulations.
  • Cleaned job sites by clearing away carpentry debris and waste.
  • Measured and marked cutting lines on metal and raw materials.
  • Fitted, cut and installed wood trim.

Business Owner

West Coast Litho, Inc
Gardena, CA
11.2002 - 01.2017
  • Managed my business of up to 15 employees from front office to full production
  • Sales
  • Managed and oversaw sales representatives
  • Generated customer quotes
  • Oversaw front office personnel
  • Oversaw Accounts Payables and Accounts Receivables
  • Made sure all materials were ordered in a timely manner to ensure that production wouldn't stop
  • Oversaw and solved any issues in a promptly manner to ensure production would not stop
  • Dealt with any employee issues and solved any misunderstandings
  • Worked on AQMD reports and dealt with AQMD inspectors on all audits
  • Dealt with purchasing of Hazardous materials to ensure that we met OSHA and AQMD standards
  • Handled maintenance on all printing equipment from computers, pre press equipment, printing presses, and all bindery equipment witch included all compressors, motors, and electrical
  • Handled and resolved technical issues to reduce production down time to the very minimal
  • Computer skills; proficient in Microsoft word and Excell computer software
  • Excellent communication skills with employees and clients

Assistant Plant Production & Quality Control Mgr

Marina Graphic Center, Inc.
Hawthorne, CA
10.1996 - 11.2002
  • Assisted Production Manager on Printing projects from beginning to end
  • Oversaw up to 45 employees
  • Supervised the selection, installation and maintenance of printing equipment.
  • Monitored production schedules to ensure timely completion of projects.
  • Ensured that all quality standards were met prior to shipping products.
  • Maintained accurate records of daily activities and personnel performance.
  • Developed strategies for improving safety standards in the workplace.
  • Trained staff on proper operation of printing machines and related processes.
  • Scheduled regular machine maintenance to reduce downtime and improve efficiency.
  • Resolved customer complaints regarding product quality or delivery issues.
  • Reviewed job orders to determine materials needed, production times and labor requirements.
  • Provided technical support for troubleshooting printer malfunctions or software errors.
  • Analyzed workflow processes to identify areas for cost reduction or improved productivity.
  • Performed periodic inspections of finished products to ensure compliance with customer specifications.
  • Conducted ongoing research into new technology solutions that could benefit the department.
  • Collaborated with other departments on cross-functional projects involving printing services.
  • Enforced company policies related to employee conduct, attendance, safety protocols and security measures.
  • Interacted regularly with vendors to obtain competitive pricing on materials used in printing operations.
  • Supplied production teams with materials and parts to meet demands.
  • Supervised and guided materials planning and production teams to drive business objectives.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Education

High School Diploma -

Carson Senior High School
Carson, CA
06.1990

Skills

  • Account Management
  • Account Development
  • Account Servicing
  • Business Development
  • Cold Calling
  • Direct Sales
  • Door to Door Experience
  • Outside Sales
  • Presentation Skills
  • Sales Management
  • Computer Skills
  • Proficient in Microsoft Word and Excel Computer Software
  • Employee Supervision
  • Business Management
  • Purchasing
  • Pre Press
  • Plant Management
  • Production Management
  • Graphic Design
  • Office Administration
  • Manufacturing Management

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Top Sales Representative and Rookie of the Month awards 6 times in a row for Charter Spectrum Communications from February 2017 through July of 2017

Certification

  • Red Cross CPR certificate March 2019 to March 2020

Timeline

Sales Representative

Daniel's Home Center
03.2023 - Current

Framer /Drywall Installer

Goodsell / Wilkins Inc.
03.2019 - 06.2019

Direct Sales Representative

Charter Spectrum
01.2017 - 03.2023

Business Owner

West Coast Litho, Inc
11.2002 - 01.2017

Assistant Plant Production & Quality Control Mgr

Marina Graphic Center, Inc.
10.1996 - 11.2002

High School Diploma -

Carson Senior High School

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Guillermo Cabrera