Guillermo Cabrera
Overview
6
6
years of professional experience
Work History
Client Support Consultant II
ADP- Automated Data Processing
La Palma, CA
08.2022 - Current
- Troubleshoot client technical and product related issues.
- Present key ideas and tips to team-members and management to enhance client experience.
- Assisted clients with general inquiries, product and technical support, and service information for a variety of products and services in a diverse technology environment via phone, email, and service ticketing system.
- Perform remote troubleshooting of products through diagnostic techniques and pertinent questions.
- Utilize service desk system to document customer communications and problem/resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted with updating technical support best practices for use by team.
- Collaborated on complex tax discrepancies for clients with our Tax department
- Assisted clients with processing payroll for up to 100 employees on weekly, bi-weekly, semi-monthly and monthly basis
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Assisted with auditing processes related to payroll.
Junior Help Desk Analyst / Auditor
Academy Auto Insurance
Hawthorne, CA
07.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Scheduled application updates with end users and provided training and support as needed on application operations
- Managed workflow scheduling, data entry and accuracy verification for large data projects
- Installed hardware and peripherals such as monitors, keyboards, printers, mouses, network switches
- Provided first-line support for help desk issues which included in-person, phone support, and via electronic communications
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
Inventory Specialist
CGS, LLC
Los Alamitos, CA
02.2019 - 07.2020
- Monitored database system to prepare and deliver customer orders on time.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Organized regular cycle counts to identify any potential issues early on.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Utilized barcode scanners to quickly update inventories in the system.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Managed shipping and receiving functions, including preparing orders for shipment, unloading incoming freight, inspecting products for quality control, and verifying quantities received against purchase orders.
- Directly collaborated with our Sales department to advise on availability on products both in stock and available to purchase for client need
Pro Services Associate
Lowe's
Long Beach, CA
08.2018 - 02.2019
- Assisted customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Bachelor of Science - Computer Information Systems (CIS)
DeVry University
Long Beach, CAUndergrad Coursework -
Orange Coast College
Costa Mesa, CATimeline
Client Support Consultant II
ADP- Automated Data Processing
08.2022 - Current
Junior Help Desk Analyst / Auditor
Academy Auto Insurance
07.2020 - 08.2022
Inventory Specialist
CGS, LLC
02.2019 - 07.2020
Pro Services Associate
Lowe's
08.2018 - 02.2019
Bachelor of Science - Computer Information Systems (CIS)
DeVry University
Undergrad Coursework -
Orange Coast College
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