Guillermo Campos Jr.
Miami,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Team Leader- Credit & Collections N.A
Del Monte Fresh Produce N.A
06.2022 - Current
- Manage customer account agings small group of collectors of the Eastern region of the U.S
- (for both Del Monte Fresh Produce and Del Monte sister company, Mann Packing)
- This includes weekly or as needed meetings to review and resolve any issues
- Focused on driving day to day collections activities to achieve collection efficiency, percent past due, DSO and bad debt goals
- Work alongside other departments such as Audit, Claims, Finance, Transportation and Network-Shipping
- Other tasks included preparing customer accounts for legal action, write-offs, offsets, A/P A/R offsets, placing customer accounts on credit hold
- Develop, create, and analyze collection and A/R reports
- Work with multiple ERP such as Oracle R-12, SAP S4 HANNA
- Provide training and coaching for all new collectors and current employees
- Complete Performance Management Reviews on time.
A/R Credits & Collections Supervisor
Del Monte Fresh Produce N.A
12.2016 - 06.2022
- Manage the processing of all cash posting transactions, ACH and wire payments, which estimates a monthly total of 200 million dollars in customer payments using programs such as Cash-pro, High Radius, SAP, Oracle R12 and Oracle JDE
- Oversee the daily operations of 2 different A/R departments, one is Del Monte Fresh Produce and also Mann Packing Produce which was acquired by Del Monte in 2018
- This includes the dissemination of tasks to direct reports under the following classifications: Bank of America lockbox transmission into High Radius, Oracle & SAP Financials and Cash application/related reports
- Lead the opening a new branch in Costa Rica for A/R department in North America, which included but not limited to office setup (from hardware to I.T.), hiring and training of staff
- Currently managing Accounts Receivable team based in Costa Rica for the day-to-day N.A Operation
- Performs custodial duties related to the ready access of all supporting documentation for Oracle transactions processed by the Accounts Receivable staff
- Created and set up a new paperless operations system for the A/R department in North America and Costa Rica that includes all customer short and over payments, charge backs and on-account transactions that are essential for the Claims Department and the processing of all outstanding balances
- Interacts with Corporate and North America I.T, as well as key personnel from the bank to resolve operational issues to anything related in A/R; and to refine the cash application process
- Maintain ongoing training and assignment rotation so that all tasks performed in the Accounts Receivable area; can be accomplished by personnel
- Process Offsets, Credit Memos, Debit Memos, Write-Offs and assists The Director of Credits and Collections with end of the month duties; such as balancing of all accounts and A/R issues that would prevent the monthly closing of the financial books
- I assist the claims department to close open claim transactions for month end
- Process all credit line applications
- Complete other duties and projects as directed by upper management.
A/R Senior Collections Representative
Del Monte Fresh Produce
04.2013 - 12.2016
- Review accounts receivable aged trial balance of the state of Alaska, California and Hawaii with a total of 23 million dollars worth of credit lines made out of 120 customer credit accounts, to ensure proper application of all transactions, and review report with Senior Credit Analyst, to document status of key collection accounts and consultative interaction
- Make recommendations to the Senior Credit Analyst, on the rescinding of credit terms, more aggressive collection tactics or PACA intervention, based on productivity of customer calls and overall payment performance
- Document all calls and contact customers to obtain payment commitments for unpaid invoices, enforcement of credit terms and to provide any documentation required to expedite payment
- Provide recommendations to Senior Credit Analyst on credit limit increases based on payment performance and frequency of customer credit hold orders
- Maintain a productive and supportive relationship with Del Monte team in field offices
- Maintain integrity of customer master files
- Complete special projects as assigned.
A/R Accounting Clerk
Del Monte Fresh Produce
11.2011 - 04.2013
- Responsible for the posting of all the incoming day-to-day checks, wire and ACH payments
- Communicate with our company account credit collectors, to determine payment information to avoid posting issues based on information received by customers
- Process offsets, charge backs, write offs, credit and debit memos daily and accordingly to maintain a clean trail and organization of customer accounts
- Receive and process all credit applications for potential and future company customers, by using company tools to gather and research data of vital information, I also communicate with their trade references and financial institutions which will determine credit worthiness with the company
- Keep A/R logs in order for easy information research and maintain/organize all customer account files
- Process and match credits from one computer system to the other, to balance customer accounts and reconcile open balances.
Education
G. Holmes Braddock Senior High School
01.2000
Skills
- Microsoft Office
- Oracle R12
- SAP S4 HANNA
- Produce Pro
- Cash Pro
- High Radius
- Employee Evaluation
- Team Supervision
- Overtime Management
- Documentation and Reporting
- Coaching
- Complaint Resolution
- Client Service
- Account Management
- Attention to Detail
- Analytical Thinking
- Client Support
- Cross-functional Collaboration
- Data Analysis
- Audit Reporting
- Problem-Solving
- Credit Application Review
- Microsoft Excel
- Past Due Balance Management
- Account Reconciliation
- Proficiency in SAP
Accomplishments
- Trained 20+ employees on new ERP systems.
- Supervised team of 7 staff members.
- Received "Excellence" Award in 2023.
- Collaborated with team of 5 in the development of SAP launch for Del Monte & Mann Packing for the AR Cash Posting and Credit and Collections module.
References
References upon request.
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team Leader- Credit & Collections N.A
Del Monte Fresh Produce N.A
06.2022 - Current
A/R Credits & Collections Supervisor
Del Monte Fresh Produce N.A
12.2016 - 06.2022
A/R Senior Collections Representative
Del Monte Fresh Produce
04.2013 - 12.2016
A/R Accounting Clerk
Del Monte Fresh Produce
11.2011 - 04.2013
G. Holmes Braddock Senior High School
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