Guillermo Castillo
Bakersfield,CA
Summary
Motivated and focused professional with 10+ years of practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth,customer growth, budgets, P&L, inventory and goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Walmart
Wasco
08.2022 - 06.2024
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales, profitability and minimize shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Successfully managed a team of 255 associates, and 9 members of management.
Store Lead Manager
Walmart
Hanford
09.2018 - 08.2022
- Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
- Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
- Provided training and coaching to new employees regarding company policies and procedures.
- Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
- Recruited qualified candidates for open positions within the store when needed.
- Ensured compliance with all applicable laws, regulations and company policies and procedures.
- Communicated vision, plans and goals effectively to bring sales representatives on-board and drive success.
Academy Department Manager
Walmart
Dinuba
07.2014 - 08.2018
- Developed and implemented policies and procedures for the academy department Store.
- Trained over 900 new promoted department managers from 5 different markets in Central California.
- Taught department managers how to evaluate, lead and motivate team members and achieve stellar performance.
- Mentored trainees to build confidence in team management, sales and merchandising.
- Conducted performance reviews of existing staff members to identify areas of improvement.
- Trained department managers on customer engagement strategies and methods for increasing sales.
Education
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA06-2003
Skills
- Store operations oversight
- Employee supervision and motivation
- Budgeting and cost control
- Sales Analysis
- Culture development
- Team Building and Leadership
- Problem-Solving
- Outstanding communication skills
- Inventory Management
- Sales Strategies
- Revenue Generation
- Customer Service Management
References
References available upon request.
Timeline
Store Manager
Walmart
08.2022 - 06.2024
Store Lead Manager
Walmart
09.2018 - 08.2022
Academy Department Manager
Walmart
07.2014 - 08.2018
Associate of Science - Business Administration
Santa Barbara City College
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