Guillermo Castro
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem-solving and communication. Enhanced customer satisfaction through effective conflict resolution and product demonstrations. Recognized for mentoring new hires and fostering teamwork, ensuring a welcoming environment that drives engagement and loyalty.
Overview
5
5
years of professional experience
Work History
Flooring Associate
Home Depot
11820 Dickinson Rd Houston, TX 77089 United State
02.2024 - Current
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Collaborated effectively with colleagues during large-scale projects, streamlining communication between team members for consistent progress updates.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
Footwear Associate
Dicks Sporing Goods
18650 Gulf Freeway Friendswood, TX 77546 United St
05.2023 - 02.2024
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Host Trainer
Pluckers
20821 Gulf Fwy Webster, TX 77598 United States
05.2021 - 05.2023
- Strengthened client relationships through consistent communication and excellent customer service.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
Cashier
McDonald’s
14270 Gulf Fwy Houston, TX 77034 United States
08.2020 - 05.2021
- .Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Associates - Kinisieology
San Jacinto College
Pasadena, TXSkills
- Customer Service and Engagement
- Exceptional oral and written communication skills
- Problem-solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flooring Associate
Home Depot
02.2024 - Current
Footwear Associate
Dicks Sporing Goods
05.2023 - 02.2024
Host Trainer
Pluckers
05.2021 - 05.2023
Cashier
McDonald’s
08.2020 - 05.2021
Associates - Kinisieology
San Jacinto College