Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Guillermo Chavez

North Las Vegas

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

12
12
years of professional experience

Work History

Dunkin Supervisor

Hudson Group
Las Vegas
08.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Connected with customers and initiated conversations through strong people skills
  • Managed inventory and supplies to ensure materials were available when needed.
  • Supervised daily operations to ensure efficient workflow and customer service.
  • Trained staff on company policies and customer engagement techniques.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Provided administrative assistance to executives and staff, including invoices, reports, and monthly inventory counts.
  • Coordinated schedules for team members to optimize coverage and productivity.
  • Supervised daily operations of food and beverage service areas.
  • Managed inventory control for food and beverage supplies.
  • Ensured compliance with health and safety regulations at all times.
  • Assisted in menu planning and development for seasonal offerings.

Driver/Warehouse Worker

Next Level Door & Millwork
North Las Vegas
02.2019 - 03.2020
  • Operated forklifts to efficiently move inventory throughout the warehouse.
  • Loaded and unloaded shipments following safety protocols and guidelines.
  • Conducted regular inspections of equipment to ensure proper functionality.
  • Prepared orders for shipment by packing items securely and labeling correctly.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Operated delivery vehicles to transport warehouse orders efficiently.
  • Loaded and unloaded goods from trucks and pallets safely.
  • Conducted routine vehicle inspections to ensure safety compliance.
  • Delivered goods to specified destinations in a timely manner.

Supervisor

Quiksilver Retail
Las Vegas
11.2013 - 08.2016
  • Supervised daily operations to ensure smooth retail workflow.
  • Trained new employees on customer service and store policies.
  • Managed inventory levels using point-of-sale systems.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Implemented visual merchandising standards to improve product displays.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.
  • Participated in weekly meetings with upper management to discuss store objectives and initiatives.

Education

High School Diploma -

Cheyenne High School
North Las Vegas, NV
06-2014

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Budgeting and financial planning
  • ServSafe certified
  • Food handlers Card
  • Alcohol Beverage Awareness Card
  • Cycle Counts
  • Bilingual (fluent in Spanish)
  • Company operations

Education and Training

other

Timeline

Dunkin Supervisor

Hudson Group
08.2023 - Current

Driver/Warehouse Worker

Next Level Door & Millwork
02.2019 - 03.2020

Supervisor

Quiksilver Retail
11.2013 - 08.2016

High School Diploma -

Cheyenne High School

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