GUILLERMO CINTRON
San Antonio,TX
Summary
Compassionate, dynamic, and dedicated professional with extensive experience with assisting individuals with physical and/or mental disabilities or injuries, excelling in client assistance and transport coordination. Recognized for outstanding customer service and awarded Employee of the Month. Bilingual in English and Spanish, thriving in fast-paced environments, effectively solving problems while ensuring safety and compliance.
Overview
12
12
years of professional experience
Work History
Personal Service Assistant
Prospect Airport Services
San Antonio, TX
04.2024 - 04.2025
- Assisted and escorted airline passengers with various disabilities to and from their assigned airline gate.
- Assisted and escorted airline passengers who reside outside the United States from a secured Customs and Border Patrol entry point.
- Utilized San Antonio International Airport's arrival/departure software, via a company-issued tablet, to self-assign clients to better expedite service and workload.
- Awarded Employee of the Month pin for 2024.
Via Paratransit Driver
Mv Transportation
San Antonio, TX
01.2024 - 04.2024
- Transported passengers with physical and mental disabilities in a safe and timely manner.
- Assisted passengers with entering and exiting the vehicle as needed.
- Followed all applicable laws, regulations and safety procedures while driving vehicles.
- Adhered strictly to company policies regarding passenger conduct onboard vehicles.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Verified passenger eligibility for paratransit services according to established criteria.
- Received and submitted passenger fares.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
Home Health Aide
Almamia Health Services
San Antonio, TX
10.2018 - 09.2021
- Assisted in ambulation and exercise routines for clients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support and companionship to patients.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Prepared meals and snacks according to prescribed diets.
Physical Rehabilitation Technician
Carrasco Pain Institute
San Antonio, TX
09.2013 - 04.2018
- Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
- Administered therapeutic modalities such as hot and cold packs, electrical stimulation, ultrasound, paraffin baths and traction.
- Reported any changes in the condition of the patient to the supervising therapist immediately.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, and oxygen saturation levels.
- Maintained records of patient progress in accordance with departmental policies and procedures.
- Assisted physical therapists with patient treatments and exercises.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Assisted with patient transfers from bed to wheelchair or other mobility device.
- Answered phones, copied documents and updated schedule boards.
Education
Associate of Applied Science - Physical Therapist Assistant
Concorde Career College
San Antonio, TXSkills
- Bilingual (English proficient/Spanish fluent)
- Client assistance
- Guest relations
- Safety regulations
- Access control
- Transport coordination
- Perform well in high-demand, fast-paced environments
- Assistive device training
- Customer service
- Problem solving
- Effective communication
- Self-starter
Timeline
Personal Service Assistant
Prospect Airport Services
04.2024 - 04.2025
Via Paratransit Driver
Mv Transportation
01.2024 - 04.2024
Home Health Aide
Almamia Health Services
10.2018 - 09.2021
Physical Rehabilitation Technician
Carrasco Pain Institute
09.2013 - 04.2018
Associate of Applied Science - Physical Therapist Assistant
Concorde Career College
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