Guillermo Dovalina
Webster
Summary
Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 20 years of repair and maintenance expertise with proven history or hard work and dependability.
Overview
36
36
years of professional experience
Work History
Maintenance Technician III
Baylor St. Luke's Medical Center McNair Campus
07.2023 - Current
- Repair, Maintain, and Operate HVAC, plumbing, and electrical systems, as well as Perform routine maintenance
- Perform assigned tasks according to the requirement of my particular low voltage communication trade
- Participate in training programs including personal development, safety education, and technical advancement, and also maintain a superior attitude toward professional development
- Operate project HVAC equipment including, but not limited to, boilers, chillers, air handler units, and computerized environmental control systems under the direction of my supervisor
- Maintain project HVAC equipment including, but not limited to, boilers, chillers, air handler units, and computerized environmental control systems under the direction of my supervisor
- Operate, maintain, and participate in the testing of project life/safety systems including emergency power, sprinkler, fire alarm, and specialty medical alarm systems
- Operate, maintain, and participate in weekly Generator testing
- Respond to and resolve tenant house call needs in a timely fashion including HVAC, plumbing, electrical, and miscellaneous requests
- Maintain an accurate log of same
- Analyze special projects presented by property management and my supervisor including but not limited to tenant construction, cost saving proposals, and manpower development needs.
Service Manager
West-Call Of Texas
01.2022 - 05.2023
- Oversaw service needs for over 100 hundred hospitals in Texas, Louisiana, New Mexico, and Pennsylvania
- Maintain nurse call equipment for new installs and service existing equipment
- Offer 24 hr
- Phone support and remote access to all facilities
- Provide onsite service when necessary
- Maintain service supplies that are needed by all West-Call of Texas employees
- Provide onsite training to all levels of hospital employees and staff cutting 90% of calls for tech assistance
- Maintain firmware, software updates and latest install procedures
- Created test procedures and equipment to facilitate troubleshooting procedures
- Implemented strategies to increase customer service satisfaction ratings.
Project Manager
West-Call Of Texas
02.2007 - 12.2022
- Reported regularly to managers on project budget, progress and technical problems
- Once approved quote was provided I would schedule onsite visit with facility to create an install schedule and answer any staff questions.
- Oversaw team of installers: provided scheduling, and overview of project
- Assigned lead-installer and install team that would complete each project
- Mapped out cable routes, install locations, drawings, equipment needed, and install completion dates
- Attended kick-off meeting and set up weekly meetings with facility to review install status and address any install concerns
- Met weekly with install team to monitor progress and address any issues that came up
- Closely monitored project hours, managed cost, and job performance of install team
- Once project has been completed I would provide training, warranty reports, install certification, and troubleshooting/phone support information
- Reviewed all quotes, confirmed equipment was compatible and matched architectural drawings
- Gave recommended changes needed and approved final quote before being submitted to the customer
- Reducing quote revisions by 50%, thus saving our customers from submitting change orders.
Lead Installer
R & S Electronics
07.2004 - 02.2007
- Developed and executed layout and installation of low voltage communication wiring and established new installation procedures, dropping installation hours by 20%
- Utilized knowledge of hospital building techniques in construction to install nurse call equipment back boxes in staff room not previous requiring nurse call equipment per state regulation
- Performed software update and maintained server app integrity, reducing equipment failure by 25%
- Performed routine preventive maintenance on previously installed nurse call systems and hospital engineering support through on-hands training.
Installation Technician
West-Com Nurse Call Systems & TV
05.1999 - 07.2004
- Followed all company and facility guidelines regarding safety procedures when installing nurse call systems
- Used hand and power tools for installing, measuring, terminating and testing nurse call equipment
- Maintained high levels of customer satisfaction on all my installation projects and on-site service calls
- Evaluated nurse call equipment to determine if it needed to be repaired or replaced
- Promoted to a newly created position of Service Manager within three years, given the responsibility to create my on department and write new install/service procedures for the company
- Responsible for manufacturing distributors demonstration kits, taking orders for kits, shipping and provide training along with software/hardware updates when they became available.
Assistant Construction Supervisor
Mercy Regional Hospital
01.1994 - 05.1999
- Hired as day labor
- Assisted with metal framing and sheetrock work for exterior and interior walls
- Measured dimensions of finished pieces for conformance to hospital and ADA regulations
- Utilized hammers, saws, squares, levels and fastening devices to complete projects
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Operated equipment such as fork trucks and skidders
- Promoted to Assistant Construction Supervisor
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements
- Established clear priorities and production quality standards
- Interpreted job site supervisor's orders and technical documentation to complete accurate work
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
field radio operator
US Marines
01.1988 - 01.1992
- I was attached to 1st Battalion 3rd Marines Infantry Unit in Kaneohe, Hi
- Did two far East deployments to Okinawa, Japan, training in Korea, Philippines, Thailand and South China sea
- I was also a member of Desert Shield and Desert Storm, first liberating Kahfji, Saudi Arabia and then Liberating Kuwait
- I was one of two FAC , Forward Air Controller, teams in my battalion but also specialized in Naval Gun Fire and Artillery Fire
- Sea Service Deployment Ribbons-2 Stars
- National Defense Service Medal
- Compact Action Ribbon
- Southwest Asia Service Medal
- Kuwait Liberation Medal
- Rifle Expert Badge with 2nd Award Bar
- Pistol Expert Badge
- Good Conduct Medal
Education
VDV Sound & Communications Apprenticeship - Low-Voltage Communications
IBEW Local 302
Martinez, CA06.2002
High School Diploma -
Dr Leo Cigarroa High School
Laredo, TX07.1988
Skills
- Train Install Team
- Maintain project from quote to completion
- Excellent Service Skills
- Technical Troubleshooting
- Manage Ambiguity
- Nimble Learner
- Manage Conflict
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Maintenance Technician III
Baylor St. Luke's Medical Center McNair Campus
07.2023 - Current
Service Manager
West-Call Of Texas
01.2022 - 05.2023
Project Manager
West-Call Of Texas
02.2007 - 12.2022
Lead Installer
R & S Electronics
07.2004 - 02.2007
Installation Technician
West-Com Nurse Call Systems & TV
05.1999 - 07.2004
Assistant Construction Supervisor
Mercy Regional Hospital
01.1994 - 05.1999
field radio operator
US Marines
01.1988 - 01.1992
VDV Sound & Communications Apprenticeship - Low-Voltage Communications
IBEW Local 302
High School Diploma -
Dr Leo Cigarroa High School
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