Guillermo Escorcia
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
Work History
Market HR Administrator
Group 1 Automotive
04.2024 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
- Advised upper management on best practices for accommodating employees with medical or family-related leave needs, contributing to a more inclusive work environment.
People Services Coordinator
Action Behavior Centers
11.2023 - Current
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Evaluated timecards for accuracy on regular and overtime hours.
- Conducted new employee onboarding and provided ongoing orientation training.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Bilingual Staffing Recruiter
Onin Staffing
03.2023 - 11.2023
- Developed and maintained great relationships with new employees and clients.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed Full Cycle recruitment, by using our CRM software to recruit new employees
- Completed all pre-employment processes with new hires such as background checks and drug screens.
- Completed I9’s and followed all federal regulations.
- Conducted thorough interviews to assess candidate skills, experience, and cultural fit for open positions.
- Administered employee benefits programs and assisted with open enrollment.
Barista
Starbucks
03.2022 - 03.2023
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Assistant Manager
Skechers
12.2020 - 03.2022
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Master of Science - Human Resources
Southern New Hampshire University
08.2026
BBA - Organizational Leadership and Human Resources Management
University of North Texas At Dallas
05.2023
Associate of Arts - Business Administration
South Texas College
12.2020
Skills
- Report Writing
- Operations Management
- Staff Management
- New Hire Orientation
- Payroll Administration
- Onboarding and Orientation
- New employee orientations
- Recruiting
- Onboarding, Training, and Development
- Recruitment and hiring
- Background Checks
- Advanced Formulas
Languages
Spanish
Native or Bilingual
Timeline
Market HR Administrator
Group 1 Automotive
04.2024 - Current
People Services Coordinator
Action Behavior Centers
11.2023 - Current
Bilingual Staffing Recruiter
Onin Staffing
03.2023 - 11.2023
Barista
Starbucks
03.2022 - 03.2023
Assistant Manager
Skechers
12.2020 - 03.2022
BBA - Organizational Leadership and Human Resources Management
University of North Texas At Dallas
Associate of Arts - Business Administration
South Texas College
Master of Science - Human Resources
Southern New Hampshire University
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