Guillermo Espinoza
Kansas City,MO
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Southern Glazers
Kansas City, Missouri
09.2025 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Developed and maintained relationships with clients to increase sales revenue.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Maintained accurate records of customer interactions and transactions in the CRM system.
Assitant General Manager
Craft Putt
Kansas City, Missouri
09.2024 - 09.2025
- Coordinated events and activities to enhance guest engagement and satisfaction.
- Assisted in creating marketing strategies to promote special events and offerings.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Developed training materials for new hires to improve onboarding processes.
Bar Manager
Puttery
Kansas City, Missouri
09.2023 - 09.2024
- Trained staff on cocktail preparation and effective customer interaction.
- Built drink menus around seasonal trends and customer preferences.
- Managed liquor, mixer, and bar supply inventory to optimize stock levels.
- Ensured smooth daily bar operations to enhance guest satisfaction.
Bar Manager/ Bartender
The Well
Waldo, MO
06.2022 - 08.2023
- Developed cocktail menu to enhance customer experience
- Partnered with GM on daily operational tasks to improve service efficiency
- Coordinated event schedules and managed staffing to ensure smooth operations
- Worked the floor and made cuts or assisted servers and/or bartenders with the needs of the restaurant.
Server
54th street
Olathe, KS
06.2021 - 06.2022
- Managed multiple table sections during busy service hours to ensure timely and efficient service
- Delivered food and beverages while fostering relationships with repeat customers to encourage loyalty
- Developed in-depth knowledge of alcohol and restaurant operations to enhance customer experience
Caddie/Drink runner
Topgolf
Overland Park, KS
02.2022 - 06.2022
- Supported servers by delivering beverages from back of the house to front of house during high-volume events exceeding 500 attendees.
- Assisted in drink service and engaged with bartenders to learn cocktail preparation
- Provided exceptional customer service to enhance guest experiences at the venue.
- Assisted players in selecting appropriate clubs and understanding game rules.
- Maintained golf equipment and ensured proper cleanliness for optimal performance.
Education
BA - Psychology with an emphasis on Mental Health
Avila University
Kansas City, Missouri08-2023
AA - Liberal Studies
Southwestern College
San Diego, California08-2019
High School Diploma -
Sweetwater Highschool
San Diego, California06-2017
Skills
- -Organized as one of my pet peeves is waste or not being able to find something in my place of work
- -Emphasis on cleanliness, as if you have the inventory for it but cannot use it because it is not stored properly It also contributes to waste
- Customer relationship management
- Sales forecasting
- -Able to handle large volumes, making cuts, assisting with the scheduling and hours of fellow employees, as I was trusted with a key and cash drops for the close out day
- -I was effectively able to run a restaurant on my own as the only foh manager while still maintaining good service to my bartop during the weekdays and assisted with another foh manager during the weekends to run the restaurant with the aforementioned duties
- Product knowledge
- Sales strategies
Personal Information
Title: General Manager/ Sales Consultant
AWARDS
Division Four All Honors 2X, 2016 Player of the year, 2016 No hitter, 2016 All Conference, 2016 Cif Runner-up, 2016 Conference Runner-up, 2014-2017 Varsity Letter
Timeline
Sales Consultant
Southern Glazers
09.2025 - Current
Assitant General Manager
Craft Putt
09.2024 - 09.2025
Bar Manager
Puttery
09.2023 - 09.2024
Bar Manager/ Bartender
The Well
06.2022 - 08.2023
Caddie/Drink runner
Topgolf
02.2022 - 06.2022
Server
54th street
06.2021 - 06.2022
BA - Psychology with an emphasis on Mental Health
Avila University
AA - Liberal Studies
Southwestern College
High School Diploma -
Sweetwater Highschool