Guillermo Fernandez

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.

Receive payments and instructions from customers

• Painted surfaces using brushes, spray guns, and paint rollers.
• The principal functions is paint with powdercoat machine, rails, rims, everything that is made of metal

• This company is about maritime transportation
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Additional function; cargo manager,

In office I was afraid to communicate with the people who carried food load, in the same way with the cars and trucks that got on the boat

My main function in human resources was the following; to carry out the assistance and hours made by the workers to then be able to refer those responsible to make the payments