Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guillermo Francisco Ruiz

Albuquerque

Summary

My goal is to begin and grow in a new career. I believe that I have learned how to accomplish tasks in a demanding environment. While doing so, make sure that myself and my fellow team members are working efficiently and safely to get the job done. I always strive to make safety a priority and if given the opportunity I could strive in this position.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
09.2021 - 07.2025
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Worked safely around moving machinery.

E-5 Transportation Sergeant

U.S. Army Reserve
08.2008 - 11.2022
  • Salary: 350.00 USD Per Month
  • Hours per month: 16
  • Duties, Accomplishments and Related Skills:
  • ORAL COMMUNICATION
  • Conducted transportation planning, operations, services for military executives. Coordinate with military officials to create trip vouchers, schedule and transport military executives to meetings and official viewings. Receive visitors and accept phone calls to the tactical operations center (TOC). Supervises, mentors, and counsels the performance of lower enlisted soldiers in squad. Assists with training and development of Soldier relations and benefits. Monitor and authorize entrance and departure of soldiers, visitors, civilians, and other persons into Forward Operation Base (FOB) to guard against theft, missing personnel, and maintain security of premises.
  • Supervision of soldiers in unit during Army Physical Fitness Training (APFT). Ensures that setup and layout of APFT is in accordance with Army regulations. Training of event supervisors, scorers, timer, back-up timer, demonstrators, and support personnel. Ensure tests are properly administered and that events are explained, demonstrated, and scored according to standard.
  • INFORMATION ANALYSIS
  • Interprets Army regulations, policies, standards and procedures. Received APFT paperwork from testing results and scored soldiers accordingly.
  • TECHNOLOGY APPLICATION
  • Operate detecting devices and inspecting techniques to screen individuals and prevent passage of prohibited articles into restricted areas. Operate and navigate through Army systems and forms to properly record information. Operate various vehicles, GPS, and other tracking equipment for the accomplishment of the mission.
  • WRITTEN COMMUNICATION
  • Write reports of daily activities and irregularities. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates etc. Reports test results. Prepare counseling statements and appropriate reprimand to soldiers failing to pass the APFT and soldiers that are overweight/underweight in accordance to the Army standard.
  • Fully assisted in training new/temporary/existing personnel in all the above duties. Answered any questions during training and reinforced operational standard on work completed.
  • Supervisor: SSG Sarah Stewart (505-620-4643)
  • Okay to contact this Supervisor: Yes

Isleta Resort and Casino
08.2019 - 03.2020
  • Salary: $12/hr plus tips
  • Hours per week: 40
  • Duties, Accomplishments and Related Skills:
  • Provide claim check and instruct guests on how to reclaim vehicle.
  • Park guest vehicles in specified areas in a safe and efficient manner.
  • Retrieve customer vehicles from specified areas in a safe and efficient manner
  • Provide travel directions and information on property events and promotions.
  • Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions or work area's that require attention and repair.
  • Accompany guests to their room, pulling and handling guests luggage.
  • Transport guests to and from the Airport, Rail Runner, and RV Park.
  • Contact - 505-615-2359
  • Okay to contact this Employer: Yes

BNSF Railway
05.2018 - 02.2019
  • Salary: 36,935.00 USD Per Year
  • Hours per week: 40
  • Duties, Accomplishments and Related Skills:
  • Safely switch railcars and safe train movement.
  • SAFETY: Comply with company and federal safety rules, policies and procedures to include wearing required safety equipment, responding to and acting on safety concerns.
  • COMMUNICATION: Obtain and receive information and act on oral or written instructions by various communication devices. Monitor and report daily work.
  • TRAIN OPERATION: Climb on/off equipment, set/release hand brakes, couple/uncouple air hoses, remove/replace broken 75lb railcar connectors, ride moving cars by hanging on grab irons or ladders. Observe, interpret and relay hand, lantern, and other signals for train movement; judge and control speed and clearance distance of cars; distinguish among colors and see at night.
  • SWITCHING FUNCTIONS: Operate track switches and derails to change train routing within yards or on road. Check switch points for proper alignment.
  • TRAIN AND EQUIPMENT INSPECTIONS: Switch, spot cars and determine train make-up. Observe and monitor track conditions (e. g. broken rails, defective switches, weather-related problems). Inspect cars per federal regulations. Observe and report on passing train conditions.
  • The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.
  • Contact - 800-383-2327
  • Okay to contact this Employer: Yes

Transportation Security Administration
03.2016 - 05.2018
  • Salary: 40,569.00 USD Per Year
  • Hours per week: 40
  • Pay Plan: SV Grade: F
  • Coordination Center Officer (This is a federal job)
  • Duties, Accomplishments and Related Skills:
  • Gathered, analyzed, and evaluated a variety of data from available sources to make risk/threat assessments and to identify inter-relationships including those that relate to the affected modes of transportation.
  • Ensured that superiors are aware of ongoing activities and recognized when to call their attention to important new information which may require further examination or action.
  • Responded to critical security incidents and applied standard operating procedures designed to minimize loss of life and damage to property and other resources.
  • Referred incidents outside of normal standard operating procedures to the appropriate staff member for resolution.
  • Assisted senior employees or supervisors in preparing reports and briefings for superiors on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Maintained working relationships with other related entities throughout TSA including headquarters and other airport operations.
  • Received calls from other TSA entities, airlines, airport authorities, Federal, state, and local agencies, the media, and the general public.
  • Coordinated and tracked the readiness status, maintenance, and distribution of technical equipment and government property within airport operations.
  • Conducted and supervised subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.
  • Oversaw screening checkpoint on an occasional basis to include equipment, personnel, and the scheduling and rotation of personnel.
  • Participated in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.
  • Prepared various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed.
  • Developed incident information and reports for Law Enforcement Officers and superiors.
  • Worked as a detail Special assignment as a Coordination Center Officer which included the below work activities:
  • Supported security functions and operations such as Visible Intermodal Prevention and Response (VIPR), Playbook, Screening Passengers by Observation Techniques (SPOT) operations, Transportation Security Specialist - Explosives (TSS-E) operations, Travel Document Check (TDC) operations, and other activities and applicable operations.
  • Coordinated and tracked the readiness status and maintained working relationships with other related entities throughout TSA, including Headquarters and other airport operations to ensure effective coordination and sharing of necessary information, as determined by the Federal Security Director (FSD).
  • Reviewed emergency call information (e.g., bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferred information in accordance with local procedures.
  • Reviewed incident reports for accuracy and completeness to ensure proper reporting procedures have been followed. Input incident report data using various systems such as PARIS. Assisted senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Determined the significance of events, followed incidents reporting guidelines (per TSOC guidance) and ensured the delivery of information to appropriate recipient(s). Ensured that superiors were aware of ongoing activities and recognized the need to call to their attention to important new information which may require further examination or action.
  • Coordinated national and local crisis management and incident response protocols.
  • Supervisor: Terry Myers (505-246-4104)
  • Okay to contact this Supervisor: Yes

Transportation Security Administration
07.2015 - 03.2016
  • Salary: 36,935.00 USD Per Year
  • Hours per week: 40
  • Duties, Accomplishments and Related Skills:
  • Pay Plan: SV Grade: E
  • Transportation Security Officer (This is a federal job)
  • Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and prevented those objects from being transported onto aircraft.
  • Controlled terminal entry and exit points.
  • Interacted with the public, giving directions and responding to inquiries.
  • Recognized and understood the customer service needs of the traveling public and balanced those needs with safety and security in mind.
  • Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
  • Engaged in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
  • Including application of risk-based security screening protocols that vary based on program requirements.
  • Retained and implemented knowledge of all applicable Standard Operating Procedures, demonstrated responsible and dependable behavior, and is open to change and adaptable to new information or unexpected obstacles.
  • Assisted with investigations of incidents, and preparing incident reports or other documents that convey required information.
  • Responded to breaches of security and emergency situations.
  • Supervisor: Ronald Morgensen (505-246-2700)
  • Okay to contact this Supervisor: Yes

Lead UPS Employee for TOMS Campaign within Sitel

Sitel - TOMS Campaign
04.2013 - 07.2015
  • Salary: 10.50 USD Per Hour
  • Hours per week: 40
  • Duties, Accomplishments and Related Skills:
  • ORAL COMMUNICATION
  • Serves as liaison between customer and United Parcel Services (UPS). Works directly with customer to file damage claims, initiate investigation and present customer with proper compensation. Provides customers with return or exchange items with proper packaging and shipping labels securely to their desired destination. Directs UPS employees on information pertaining to customer returns/exchange details. Actively listen to the customer’s questions, concerns and complaints, asking questions to make sure that their problem is precisely understood. Patiently and calmly work with customers to find a solution. Ensuring that the company retains them as loyal customers after the problem has been resolved. Align myself with the customer as an ally against the problem that needs to be resolved and offer the best possible solutions.
  • INFORMATION ANALYSIS
  • Ensure that all of these actions were conducted properly and in a timely manner. Survey both customer and employee trends to prevent fraud. If any form of fraud is reported, an immediate return to sender is placed on the item and ensure that appropriate legal actions are conducted.
  • TECHNOLOGY APPLICATION
  • Create internal cases through information given to create ticket to be filed in Sales force to circulate with UPS. Receives vital package details from UPS for customers who wish to apprehend their product directly.
  • WRITTEN COMMUNICATION
  • Serves as primary employee to initiate and file all documentation needed to conduct lost package investigations.
  • Fully assisted in training new/temporary/existing personnel in all the above duties. Answered any questions during training and reinforced operational standard on work completed.
  • Supervisor: Sarah Stultz (505-977-7917)
  • Okay to contact this Supervisor: Yes

Material Handler

FedEx Express
08.2007 - 08.2012
  • Salary: 13.52 USD Per Hour
  • Hours per week: 25
  • Duties, Accomplishments and Related Skills:
  • Provide safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDS (Unit Load Device System). To assist in the buildup/breakdown of pallets containing heavyweight freight. Serve as liaison between company and ULD repair vendor, as required.
  • ORAL COMMUNICATION
  • Ensures the safe, efficient buildup/breakdown of pallets. Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goods. Maintains radio communication with appropriate personnel, as required. Served as team lead for aircraft load and unload operations. Develops plans for team to perform necessary duties with strict guidelines and deadlines. Performs management and/or support while maintaining constant communication with team and supervisor. Verifies that all weights, safety checks, and safe work methods are being used during operations
  • INFORMATION ANALYSIS
  • Ensures broken down freight is properly stored, staged and protected from the elements at all times. Separates packages by service type and destination, in accordance with established procedures. Reviews size and weight of packages to ensure conformance with service requested. Scans packages according to prescribed phase/cosmos procedures. Ensures all packages which cannot be sorted are staged as required in the operating plan, as needed. Performs clerical functions which may require knowledge of general business and office procedures including maintaining follow-up files, answering phones, assembling materials for reports and composing letters. Audits belly cards, container close-outs and bills of lading.
  • TECHNOLOGY APPLICATION
  • Operates mechanized ramp equipment, a majority of total time worked. Meets aircraft and transports packages and freight to sort and heavyweight areas. Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.
  • WRITTEN COMMUNICATION
  • Assists in completing all related paperwork and manifests in an accurate and timely manner. Datacomm functions to the appropriate parties, as needed. In ULD position: ensures container repair plan is followed daily. Performs quality checks on vendor repairs. Maintains ULD asset log in famis. Serves as liaison between company and ULD vendor.
  • Supervisor: Jacob Jones (505-263-4274)
  • Okay to contact this Supervisor: Yes

Education

High School Diploma - Elementary Education

West Mesa High School
Albuquerque, NM
05-2007

Military Science

U.S. Army
Albuquerque, NM

Skills

  • Cardboard baling
  • Assembly and production
  • Order picking and processing
  • Merchandise staging
  • Lifting and sorting
  • Shipping and receiving
  • Product verification
  • Inventory counting
  • Warehouse environment safety
  • Warehouse logistics
  • Warehouse tools operation
  • Pallet jack operations

Certification

  • 88M Motor Transport Operator 08/2008
  • Combat Lifesaver Certified 01/2017
  • Hazardous Material Transporter Certification

Timeline

Warehouse Associate

Amazon
09.2021 - 07.2025

Isleta Resort and Casino
08.2019 - 03.2020

BNSF Railway
05.2018 - 02.2019

Transportation Security Administration
03.2016 - 05.2018

Transportation Security Administration
07.2015 - 03.2016

Lead UPS Employee for TOMS Campaign within Sitel

Sitel - TOMS Campaign
04.2013 - 07.2015

E-5 Transportation Sergeant

U.S. Army Reserve
08.2008 - 11.2022

Material Handler

FedEx Express
08.2007 - 08.2012

Military Science

U.S. Army

High School Diploma - Elementary Education

West Mesa High School

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