Guillermo Garcia
Lomita,CA
Summary
Account Manager with a strong background in air and ocean imports and exports. Leveraging my expertise in international trade, logistics, and client relationship management, I have successfully overseen complex operations and delivered exceptional results for global clients. My fluency in both languages (English & Spanish) enables me to effectively communicate with a diverse client base, ensuring seamless coordination and customer satisfaction. WIth a passion for fostering growth and driving business success, I am exited to use my skills at a dynamic organization where I can contribute to expanding market reach and delivering outstanding service.
Overview
7
7
years of professional experience
Work History
Account Manager
101 Supply Chain Group, Inc.
01.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Streamlined import and export processes by implementing effective documentation procedures.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
Ocean Import Coordinator
Franco Vago Int'l
02.2022 - 01.2023
- Streamlined ocean import processes by implementing efficient communication and documentation strategies.
- Enhanced customer satisfaction with timely and accurate shipment tracking updates.
- Reduced shipment delays by proactively addressing potential issues and coordinating with carriers for timely resolutions.
- Maintained compliance with international trade regulations, ensuring all documentation was accurate and uptodate.
- Participated in cross-functional projects aimed at improving overall supply chain performance.
- Maintained a strong understanding of Incoterms and their application, ensuring proper use in all ocean import transactions.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Ocean Import CSR
Laufer Group International
01.2021 - 02.2022
- Streamlined import processes by implementing efficient tracking and documentation systems.
- Reduced shipping delays through proactive coordination with vendors and carriers.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Liaised with customs brokers to expedite clearance processes, minimizing delays at ports of entry.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Coordinated with shipping and transport companies on behalf of clients.
Air & Sea Import Operations
Gebruder Weiss
02.2017 - 01.2021
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Liaised with customs brokers to expedite clearance processes, minimizing delays at ports of entry.
- Coordinated shipments of product from country of origin to final destination by both air and sea transport.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
Education
High School Diploma - undefined
Nathaniel Narbonne Senior High School
Harbor City, CA2013
Skills
- International Logistics
- Warehouse Operations
- Transportation Planning
- Shipping coordination
- Air & Sea Freight Handling
- Third-Party Logistics (3PL)
- Bilingual (English/Spanish)
- Customer Service
- Cargowise One Experienced
Timeline
Account Manager
101 Supply Chain Group, Inc.
01.2023 - Current
Ocean Import Coordinator
Franco Vago Int'l
02.2022 - 01.2023
Ocean Import CSR
Laufer Group International
01.2021 - 02.2022
Air & Sea Import Operations
Gebruder Weiss
02.2017 - 01.2021
High School Diploma - undefined
Nathaniel Narbonne Senior High School
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