Guillermo Garcia Lopez
Area Operations Manager
Summary
Area Operations Manager with TJX Companies, adept at enhancing operational efficiency through process optimization and strategic planning.
Professional in operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget management, and performance analysis.
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Area Operations Manager
TJX Companies, Marshalls
06.2018 - Current
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Floor Manager
Skechers
09.2016 - 06.2018
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 12 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
- Facilitated team meetings to communicate targets and gather input on operational improvements.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ 08.2015 - 05.2018
Skills
Data-driven performance assessment
Accomplishments
- I was able to achieve an increase in production by 40% with 35% less labor.
- Building was able to processes 96K cartons for the fist time since operations started (950k) units in a single 10h shift.
- Supervised team of 100 plus staff members.
- Developed projects to reduce shrink and more effective methods of fragile processing with them in place until now.
- KPI achievement of 99.5% putting the shift in first place.
Timeline
Area Operations Manager
TJX Companies, Marshalls
06.2018 - Current
Floor Manager
Skechers
09.2016 - 06.2018
High School Diploma -
Trevor Browne High School
08.2015 - 05.2018