Guillermo Giraldo
Quinlan,TX
Summary
Dynamic interpreter and compassionate Assistant Pastor with a proven track record at CCNV Group, Inc., and San Ysidro Health Center. Excelled in bilingual communication, ethical client interactions, and stress management. Achieved significant improvements in client satisfaction and community support, leveraging native-level Spanish/English fluency and exceptional critical thinking, while also demonstrating exceptional attention to detail and stress management skills.
Overview
17
17
years of professional experience
Work History
Interpreter
CCNV Group, Inc.
05.2010 - 12.2024
- Interpreted conversations between foreign language-speaking individuals and others.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Developed strategies to perform accurate and consistent translations.
- Reviewed, edited and proofread translated documents for accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Assistant Pastor
CCNV Group, Inc
05.2010 - 12.2024
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Offered support to families experiencing difficulties, connecting them with appropriate resources within the congregation or broader community.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Authored sermons, speeches and other religious materials.
- Distributed food and supplies to communities through mutual aid.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Mentored youth group members, offering guidance and support in their personal and spiritual lives.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Call Center Representative
San Ysidro Health Center
08.2007 - 05.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client and patient satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Sought ways to improve processes and services provided.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Arts - Transfer Studies
San Diego Mesa College
San Diego, CACertificate - Language Interpretation And Translation
University of California, San Diego
La Jolla, CASkills
- Spanish/English native and professional level fluency
- Sight translation
- Consecutive interpretation
- Simultaneous interpretation
- Client confidentiality
- Stress management
- Attention to detail
- Critical thinking
- Confidential information protection
- Professional ethics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter
CCNV Group, Inc.
05.2010 - 12.2024
Assistant Pastor
CCNV Group, Inc
05.2010 - 12.2024
Call Center Representative
San Ysidro Health Center
08.2007 - 05.2010
Associate of Arts - Transfer Studies
San Diego Mesa College
Certificate - Language Interpretation And Translation
University of California, San Diego
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