GUILLERMO GOMEZ
Miami
Summary
Multifaceted hospitality and management professional with over 10 years in food and beverage service, specializing in wine and spirits. Proven track record in developing engaging wine and beverage menus, training staff to enhance guest experiences, and implementing cost control measures for profitability.
Overview
13
13
years of professional experience
Work History
Wine and Beverage Director
Mastro's Ocean Club
Miami
01.2024 - Current
- Developed wine and beverage menus that elevated guest experience in upscale dining.
- Trained staff on wine pairings and beverage service techniques for improved guest interactions.
- Oversaw inventory management ensuring quality and availability of premium beverages.
- Collaborated with chefs to create harmonious food and beverage pairing options.
- Established relationships with suppliers to secure high-quality wines and spirits.
- Conducted staff tastings to educate team on beverage offerings and industry trends.
- Implemented cost control measures to optimize beverage program profitability.
- Led seasonal promotions to elevate the beverage program's visibility and appeal.
- Analyzed sales data on a regular basis in order to identify opportunities for increasing revenue or reducing expenses.
- Organized tastings and educational seminars that enriched guest knowledge of wines, spirits, and beverage offerings.
- Coordinated special events like wine dinners and private parties, managing staffing needs to ensure high levels of customer satisfaction.
- Developed new menu items and bar concepts in accordance with current trends.
- Negotiated pricing contracts with vendors in order to obtain competitive prices on goods purchased.
- Ensured quality control standards were met for all beverages served.
- Ordered supplies such as glassware, beer taps, liquor bottles, kegs and ice machines.
- Tracked customer feedback through surveys or online reviews, making adjustments where necessary in response to comments received.
- Developed training programs for bartenders and servers regarding product knowledge, responsible alcohol service practices, proper pouring techniques.
- Maintained a database of customer preferences so that personalized recommendations could be made when requested by customers.
- Reviewed financial reports on a monthly basis in order to monitor budget performance against projected targets.
- Monitored costs related to labor, ingredients and supplies in order to maintain profit margins.
Champagne Specialist
Strategic Group
10.2016 - 2023
- Identified and developed MH business in key accounts within On-Premise segment, enhancing brand presence and sales opportunities
- Built, improved, and maintained relationships with Distributor and Key accounts across entire geographic region, strengthening partnerships and driving collaboration
- Organized and delivered weekly on-site staff trainings and education seminars for Distributor and Key Accounts, fostering product knowledge and engagement
- Communicate and execute initiative programs with the Distributor's sales force
- Accountable for evaluating the current account landscape for portfolio opportunities, merchandising the target account universe and leveraging all brand sponsored activities.
- Create innovative solutions to client initiatives
- Communicate market conditions to MH (trend and brand issues)
- Identify the MH brand opportunities from specific needs and marketing strategies on key accounts
- Represented Moët Hennessy at industry events and meetings.
Fine Wine and Craft Spirit Consultant
Stacole Fine Wines
03.2014 - 10.2016
- Accountable for offering advice and expertise to help the Stacole Fine Wine improve their business performance in terms of profitability, management and strategy.
- Opened and maintained key accounts, restored lost accounts, targeted portfolio acquisitions, improved supplier relations, and conducted on-site staff training to enhance service delivery
- Identified supplier acquisitions and implemented sales strategies to effectively sell brands and maximize distribution reach
- Developed strategies to grow account business by analyzing client needs and aligning offerings with market demands
Sales Representative
Republic National Distributing Company
10.2013 - 03.2014
- Conducted regular sales calls to designated accounts to sell product and enhance customer satisfaction.
- Presented and promoted featured items to drive product sales.
- Developed business strategies to increase sales growth within territory.
- Planned monthly sales targets and distributed POS items.
- Develop strategy for brand portfolio and penetration by account
- Arrange beverage samples for trainings in wine and spirits tasting events and wine maker dinners
Education
A.S - MUSIC BUSINESS
MIAMI DADE COLLEGE
01-2012
Skills
- USSA Sommelier Certificate
- Master Sommelier Diploma
- Wine & Spirits Educator
- Inventory Management
- Team Leadership
- Customer Focus
- Communication
- Problem-solving
- Fluent in English
- Fluent in Spanish
- Works well in high-stress settings
References
Available upon request
Timeline
Wine and Beverage Director
Mastro's Ocean Club
01.2024 - Current
Champagne Specialist
Strategic Group
10.2016 - 2023
Fine Wine and Craft Spirit Consultant
Stacole Fine Wines
03.2014 - 10.2016
Sales Representative
Republic National Distributing Company
10.2013 - 03.2014
A.S - MUSIC BUSINESS
MIAMI DADE COLLEGE