Guillermo Gutierrez Cardona
Las Vegas,NV
Summary
Highly-motivated hardworking team player. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks to help other coworkers, specially under a pressure in a high volume business solving problems to deliver the best service. Ambitious, career-focused job seeker, anxious to obtain an entry-level Banquet Server position to help launch career while achieving company goals.
Overview
18
18
years of professional experience
Work History
Banquet Server
Mandalay Bay Resort and Casino
Las Vegas, NV
07.2023 - Current
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Educated guests on meals during by answering questions and bringing special orders.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Banquet Linen Attendant
Fontainebleau Las Vegas
Las Vegas, NV
10.2023 - Current
- Maintained accurate inventory of linen stock and supplies.
- Conducted daily counts of clean linens, towels and other items.
- Distributed linens to designated areas in accordance with BEO's.
- Cleaned and maintained the linen storage room according to safety standards.
- Inspected all returned linens for damage or excessive wear before returning them to inventory.
- Restocked shelves with new linens as needed.
- Reported any damaged or missing items to supervisor immediately.
- Prepared weekly reports detailing inventory levels, usage and shortages and surpluses.
- Folded freshly laundered linens according to hotel specifications.
- Trained new staff members on proper handling and distribution of linens.
Banquet Porter
Mandalay Bay
Las Vegas , NV
03.2016 - 07.2023
- Stock and maintained assigned storage areas and pantries, conduct inventories of equipment and product for ordering needs.
- Organize linen room by sizes and color, including scubas, skirts, napkins and linen.
- Help employees to complete required activities during peak periods.
- Follow safety and sanitation guidelines in accordance with local health regulations.
- Notify manager of issues with equipment or breakage.
- Effectively multitasked within fast-paced environment.
- Make sure everyday the pantries are full stocked and rotate product by expiration date.
- Counting materials, equipment, merchandise or supplies in stock.
- Work in close collaboration with team members to ensure customers received high-quality service.
- Retrieved and relocate linen and equipment for events set up like decor, props, risers, votives, table stanchions, salt pepper/sugar caddies, etc. to convention areas; and ensure that all equipment is in excellent condition. Then run for anything a supervisor might need while the function is happening. All duties are to be performed in accordance with departmental and Mandalay Bay policies, practices and procedures.
- Breakdown functions as scheduled according to departmental procedures, reusing foods and equipment as needed.
- Performed other job duties as requested.
Kitchen Worker/Dishwasher
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
06.2014 - 03.2016
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Transported trash to dumpster, properly disposing of expired food items and cartoon boxes.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Replaced clean utensils in storage bins for easy access.
- Clean dishwashing machine to keep dishes clean and kitchen running smoothly.
- Transport clean dishes and supplies from dish room to the designated areas.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Transport speed racks with server trays full of dishes and utensils from the banquet event to the dish room once is ready or finished.
General Kitchen Worker
Riviera Hotel and Casino
Las Vegas, NV
07.2014 - 05.2015
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Transported trash to dumpster, properly disposing of expired food items.
- Cleaned and sanitized kitchen equipment, utensils , dishes, silverware and work stations.
- Removed trash and cleaned kitchen garbage containers.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Kitchen Utility Porter
Margaritaville Las Vegas
Las Vegas, NV
03.2010 - 02.2014
- Maintain the cleanliness and sanitation of work area and equipment in accordance with the Health Department standards, and any other duties as assigned by Department Management.
- Cleans all stoves in assigned area, including tops of stoves and ovens.
- Cleans all grills, flat tops, hood units and all gas pipes connected to stoves and under all units.
- Cleans and dries all refrigeration units in stove area.
- Cleans spills in the kitchen and work areas immediately.
- Uses designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.)
- Transported trash to dumpster.
Elementary School Teacher
Secretary Of Public Education
Teocaltiche, Jalisco, MEXICO.
08.2006 - 07.2009
- Referred to district standards to plan lessons and prepare students to take standardized assessments.
- Maintained safe, clean and organized classroom environment.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Taught students subject-specific material, learning strategies and social skills.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Involved parents in student education by cultivating strong relationships.
- Administered tests and assessed results to evaluate student understanding of material.
- Used technology to drive instruction and maximize student achievement.
- Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.
- Created safe, nurturing environment of trust and respect.
Education
Bachelor Degree - Elementary Education
Escuela Normal De Colotlan.
Colotlan, Jalisco, MEXICO.07.2006
Skills
- Performance Improvement
- Autonomous
- Food Safety
- Ability to take initiated and exhibit flexibility
- Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance, etc for extended periods of time
- Ability to lift up to 20lbs occasionally
- Stocking and Replenishing
- Equipment Operation: motorized cars, pallet jack and rider pallet jack
- Effective Problem Solving
- Team Collaboration
- Health Code Requirements
- Hazardous Chemical Handling
- Hardworking
- Reliable
- Microsoft Office
- Typing
- Organizational Skills
- Buffet Setup and Takedown
- Station Setup and Restocking
- Clear Communication
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Certifications and Licenses
- Health Card/Food Handlers Card
- Non-Gaming Work Card
- Alcohol Awareness Card
- Union Referral Form
References
- Anthony Cummings.
702-886-8700
acummings@mandalaybay.com
- Ryan Morgan
702-322-5759
rymorgan@mandalaybay.com
- Luis Ruiz Marin
725-577-6609
luis.ruizmarin@fblasvegas.com
Timeline
Banquet Linen Attendant
Fontainebleau Las Vegas
10.2023 - Current
Banquet Server
Mandalay Bay Resort and Casino
07.2023 - Current
Banquet Porter
Mandalay Bay
03.2016 - 07.2023
General Kitchen Worker
Riviera Hotel and Casino
07.2014 - 05.2015
Kitchen Worker/Dishwasher
Mandalay Bay Resort & Casino Las Vegas
06.2014 - 03.2016
Kitchen Utility Porter
Margaritaville Las Vegas
03.2010 - 02.2014
Elementary School Teacher
Secretary Of Public Education
08.2006 - 07.2009
Bachelor Degree - Elementary Education
Escuela Normal De Colotlan.
Similar Profiles
Alan MacadangdangAlan Macadangdang
Mixologist/Bartender at Mandalay Bay Resort and CasinoMixologist/Bartender at Mandalay Bay Resort and Casino
David EvelyDavid Evely
Special Events Coordinator at ARIA Resort & CasinoSpecial Events Coordinator at ARIA Resort & Casino
Jessica L. RamirezJessica L. Ramirez
Security Manager at Aria Resort & Casino Las VegasSecurity Manager at Aria Resort & Casino Las Vegas