Guillermo Hernandez
Laredo,TX
Summary
Guillermo, a responsive person skilled in managing various aspects of fleet transportation.
A dedicated worker knowledgeable about training employees, coordinating work schedules and updating dispatch logs as well as driver documentation & orientation for crossing the border safely. Thoroughly monitors traffic patterns and in times adjusts driver routes for efficiency. Consistently looking for ways to improve and optimize procedures, Guillermo has focused on keeping delivery and customer service operations on track and with the best customer service possible. Well-liked by drivers, administration and team members Guillermo offers excellent communication skills combined with active listening expertise and respectful well manners.
Overview
12
12
years of professional experience
Work History
Clerk/Forklift Operator
DHL Global Forwarding
05.2012 - 07.2017
- Unloaded and stacked materials by raising and lowering lifting vehicles (up to 7,000 lbs).
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Reviewed work orders from clients to verify merchandise is correct and its correctly shipped to its destination.
Clerk/Driver
3G Transport
07.2017 - 10.2017
- Delivered goods and products to customer on time and in excellent condition.
- Completed daily routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety driving skills.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of daily deliveries.
Dispatch Supervisor
DHL Global Forwarding
10.2017 - 05.2022
- Responded to high volume of phone and email requests to provide logistics information.
- Facilitated communications between client teams and drivers to solve real-time challenges.
- Use of Microsoft Excel and company software/tools to track day to day data.
- Organized paperwork and explained individual job parameters for each assignment.
- Coordinating schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Prepared documentation with caution to give to drivers on daily basis.
Dispatch / Accounting
Freightsol LLC
06.2022 - Current
- Developed expertise in multiple software platforms used for data capturing and truck monitoring increasing versatility within own team and applying them to enter customer orders, deliveries and receipts; monitoring flow of paperwork to direct information into appropriate departments.
- Ensured accurate record-keeping
- Facilitated communications between customers and field personnel to answer questions or resolve concerns boosting customer satisfaction with prompt resolution of inquiries, complaints, and special requests.
- Maintained strict confidentiality with sensitive information, ensuring privacy compliance.
- Improved accuracy in billing processes by diligently reviewing invoices for errors before submission to accounting departments.
- Contributed to a positive workplace culture through active participation in team meetings, collaborative or individual projects, and ongoing professional development initiatives.
- Sustained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.
Education
High School Diploma -
St. Augustine High School
Laredo, Texas04.2011
Skills
- Great Customer Service
- Microsoft Excel, Outlook, Word, Powerpoint and other common in-software/technology knowledge
- Effective Verbal Skills (English & Spanish)
- Critical Thinking
- Quality Assurance
- Problem Solving
- Active Job Duties That Require Physical Work
- Can Work Under Stress
- Organized and Cautious Person
- Guardian
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch / Accounting
Freightsol LLC
06.2022 - Current
Dispatch Supervisor
DHL Global Forwarding
10.2017 - 05.2022
Clerk/Driver
3G Transport
07.2017 - 10.2017
Clerk/Forklift Operator
DHL Global Forwarding
05.2012 - 07.2017
High School Diploma -
St. Augustine High School
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