Guillermo Jimenez
El Paso,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Going above and beyond job role to learn new skills and software improving work productivity. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
CCP
Centene
11.2017 - 07.2023
- Utilized critical thinking skills to assess, plan and implement evidence-based patient care.
- Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Point of Contact when Supervisor was out
EVV Specialist
Care Home Health Agency
06.2014 - 08.2017
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Chemistry
The University of Texas At El Paso
El Paso, TXSkills
- Team Building
- Training and Development
- Critical Thinking
- Data Entry
- Maintenance and Repair
- Clerical Support
- MS Office
- Product Development
- User Training
- Employee Training
- Typing Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CCP
Centene
11.2017 - 07.2023
EVV Specialist
Care Home Health Agency
06.2014 - 08.2017
Chemistry
The University of Texas At El Paso
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