Guillermo Jimenez
Senior IT Field Technician
South San Francisco,CA
Summary
Results-driven Network Engineer with 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Network Engineer / IT Facilities Infrastructure
- 10+ years of experience with Network Engineering/IT Infrastructure Support
- Versatile, flexible, and Adaptable
- Looking to apply my skills in any role that would allow me to impact on a company's success
- Experienced in project buildouts of IT Infrastructures, A team oriented reliable professional
- Experienced in troubleshooting network, system, and various hardware technologies
- Background includes working in a wide range of leading-edge network infrastructure with most recent experience in a highly regulated Health Insurance HIPPA and PCI environment.
Senior IT Field Technician
One Medical
07.2019 - 04.2024
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
Senior IT Field Technician
ONE MEDICAL
07.2019 - 04.2024
- IT equipment setup and installation for an entire medical office consisting of 10 to 25 IT desk setups and initial end user support
- Troubleshoot any issues that arise during and after setup
- 4+ years of experience installing IT equipment for new Medical Offices around the US
- IT equipment consisted of Desktop Computers, Laptops, Printers, Scanners, phones, Background music systems, Entire IT Network rack setup involving racking and cabling of all networked devices, Routers, Switches, firewalls, UPS-Battery Backup, and remote capability devices
- Also, the cabling of all end user's devices at the desks
- Testing of new ISP Circuits and remote hands Network turnup with Remote Network Engineering team
- Managed all aspects of onsite Project installation and provided instruction to IT Contractors on site as needed
- Communication, planning, and clear direction were key in making the project timeline and entire setup a success.
Senior Network Engineer
E-Health Insurance, Inc.
07.2013 - 03.2018
- Provided Network support for Enterprise Network and Calabrio Call Recording Environments within the Call Centers
- Analyzed call recording anomalies
- Reported and suggested resolutions for call recording issues
- Supported overall health and maintenance of 3 Call Recording environments (Media Forking/Cube, RSPAN and Desktop)
- Provided customer support to over 800+ call centers analyzing agents recording issues and enterprise associate support for network issues
- Supported day to day Network and Infrastructure projects, upgrades, and maintenance
- Supported 200+ eHealth Headquarters associates
- I was also responsible for San Francisco office of 30+ associates
- Maintained eHealth Data Center Co-Lo
- Maintaining rack elevation diagrams, physical hands-on support for installations of all hardware
- Main responsibility was to support Medicare Compliance of eHealth Call Recording Environments
- Monitoring all health aspects of call recording platforms within the Call Centers, application configurations, upgrades, and patches
- Call Center and B2B customer support trouble shooting and tracking of trouble tickets
- Provided detailed reports and compliance of every call being recorded or not recorded per Medicare
- Supported millions of call recordings per year
- Provided local support of eHealth Data Center Co-Location supporting physical installation of multiple hardware environments including Network, Server, Security Appliances and Power Distribution Units
- Provided remote hands support for installations
- Was responsible for providing technical support for Corporate Headquarters associates, remote office associates and 3 remote Call Center agents
- Participated with the On-Call Rotation.
Senior Network Engineer
E*TRADE FINANCIAL
04.2000 - 11.2012
- Designed network infrastructures for Data Center, Enterprise, and Development network projects
- Support of projects, deployment, and LAN/WAN Operational support
- Managed and supported a multi-building Enterprise and Development campus LAN/WAN consisting of 500+ associates and India Outsourcing sites
- Supported multi-site Lab environment
- Proficient with the use of Remedy for tracking trouble tickets and Change Management coordination
- Provided project budgeting, procurement and maintenance of WAN circuits, hardware, and vendors
- Worked alongside other IT Groups to support company projects
- Provided customer support along with Desktop team to support end users working on trouble tickets to resolve issues reported by end users
- Lead Network Engineer designed and Built Networks for 20+ new Customer Walk-In Store Fronts across the US and Internationally
- Each built to support 10 to 20 agents with WAN/LAN/Wireless/Voice/Video Network connectivity
- Procured vendors, circuits, and network equipment for projects
- Able to plan and coordinate project installations across the country to maintain tight schedules between Grand Openings
- The international build out was coordinated remotely using remote hands
- Detailed instructions were sent with equipment and cross connect instructions for equipment connectivity
- Lead Network Engineer for a new multi-floor building in Utah designed to support 500+ person call center with responsibility for the network design as well as the requirements and layouts for the racks, wiring, power, cooling, and overall cost
- Coordinated the other technical team's deployments and travel culminating in a one weekend live cutover
- Lead Network Engineer for project to support outsourced operation in India and deployed it remotely using outsourced support.
Senior LAN/WAN Analyst
LOCKHEED MARTIN
03.1984 - 04.2000
- Managed a nationwide LAN/WAN network for THAAD program
- Designated the Program Network Manager and Network Security Officer
- Responsible for the development of practical, stable and comprehensive solutions for the Program LAN/WAN networks and computing environments
- Job duties included LAN/WAN support, data center infrastructure support, data security, maintenance of the DMZ infrastructure including Encryption security platform
- Prior to being a LAN/WAN Analyst I was part of the Desktop Support team managing Apple Servers, Macintoshes, PC's and printers
- Supporting customers over the phone or in person troubleshooting desktop and printer related issues
- As Senior LAN/WAN Analyst I researched and promoted the upgrade of the security encryption platform throughout the programs nationwide network
- The newer platform was proven to provide faster data rates, which was then adopted by other programs
- This enabled increased productivity for developers in these programs.
Education
Associate of Arts - Data Processing
College of San Mateo
San Mateo, CASkills
- Organized and detail-oriented
- Verbal and written communication
- Hardware Installation
- Infrastructure solutions
- Proactive and team player
- Remote work support
- Change Management
- Documentation Writing
- Technical Support
- Technical Support Capabilities
- Technical Troubleshooting
- Strong troubleshooting skills
- Datacenter network implementations
- Equipment Configuration
- Microsoft Office proficiency
- Project management experience
- Technical infrastructure upgrades
- Vendor Management Abilities
- Circuit management
- Collaborative ability
Professional Development
- Cisco CCNA Certification
- Calabrio Call Recording Admin Classes
- Salesforce Administrator 15 Week Course 8:00am - 4:430pm M- F (In process of attaining Certification)
- Project Management/Agile/Scrum Course - 6 Week Course
Certification
CCNA
Fishing, Water Sports
This Cert is outdated
Timeline
Senior IT Field Technician
One Medical
07.2019 - 04.2024
Senior IT Field Technician
ONE MEDICAL
07.2019 - 04.2024
Senior Network Engineer
E-Health Insurance, Inc.
07.2013 - 03.2018
Senior Network Engineer
E*TRADE FINANCIAL
04.2000 - 11.2012
Senior LAN/WAN Analyst
LOCKHEED MARTIN
03.1984 - 04.2000
Network Engineer / IT Facilities Infrastructure
Associate of Arts - Data Processing
College of San Mateo
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