Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guillermo Lievano

Miami

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

7
7
years of professional experience

Work History

Unarmed Security Guard

Gulliver Prep
Pinecrest
01.2024 - Current
  • Secured premises by monitoring and authorizing the entrance and departure of employees and visitors. Adhered to check-in policies to ensure compliance and security.
  • Documented daily activities and noted irregularities, including equipment damage and theft.
  • Employ effective phone etiquette for all incoming and outgoing calls.

Front Desk Agent

Quest Diagnostics
Miami Shores
07.2023 - 12.2023
  • Acknowledge visitors, and deliver superior customer service as they arrive.
  • Engage with office administrative staff to manage and update the information in the computer database.
  • Performed light housekeeping duties, such as stocking supplies or cleaning surfaces.

Supervisor

Milam's Market
Coral Gables
01.2023 - 06.2023
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Font Desk Agent

Biltmore Hotel
Coral Gables
08.2018 - 02.2020
  • I greeted members and guests upon arrival, provided facility tours, and answered questions.
  • Scheduled reservations for groups and special events.
  • Resolved customer complaints promptly and courteously.

Education

Associate of Arts - Communications

Miami Dade College
Miami, FL
12-2008

Skills

  • Check-in procedures
  • Database management
  • Safety compliance
  • Time management
  • Documentation
  • Listening skills

Timeline

Unarmed Security Guard

Gulliver Prep
01.2024 - Current

Front Desk Agent

Quest Diagnostics
07.2023 - 12.2023

Supervisor

Milam's Market
01.2023 - 06.2023

Font Desk Agent

Biltmore Hotel
08.2018 - 02.2020

Associate of Arts - Communications

Miami Dade College

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