Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guillermo Lopez

Sorrento,FL

Summary

Adept at enhancing operational efficiency and team collaboration, I leveraged my communication skills and meticulous attention to detail at Publix to improve product quality and customer satisfaction. My leadership at McGregors Greens further honed my ability to manage diverse teams and streamline processes, showcasing my commitment to excellence and safety in fast-paced environments. Am eager to transition from a customer-facing role in retail to a healthcare environment where I can contribute to patient comfort and safety.


Overview

5
5
years of professional experience

Work History

Produce Clerk

Publix Grocery Store
03.2021 - Current
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.

Warehouse Lead

McGregors Greens
08.2019 - 01.2021
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, up to 50 people during peak seasons, delegating tasks effectively to optimize workflow.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Education

Seeking Associates -

Seminole State College of Florida
Sanford, FL

Skills

  • Customer Service: Proven ability to provide compassionate and effective service, critical for patient interaction in healthcare settings
  • Communication: Bilingual in Spanish and English, comfortable interacting with diverse individuals in both fast-paced and sensitive environments
  • Teamwork: Experience working collaboratively in a team setting to meet goals and provide efficient service
  • Safety and Attention to Detail: Trained in safety protocols, maintaining cleanliness and organization and handling tasks with care and precision
  • Time Management: Ability to handle multiple responsibilities effectively in a busy environment

Languages

Spanish
Native or Bilingual

Timeline

Produce Clerk

Publix Grocery Store
03.2021 - Current

Warehouse Lead

McGregors Greens
08.2019 - 01.2021

Seeking Associates -

Seminole State College of Florida

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Guillermo Lopez