Guillermo Lorenzo
Tampa,FL
Summary
Dynamic sales professional with a strong background in customer relations and negotiation. Experienced in leveraging product knowledge to enhance client engagement, resulting in increased sales and repeat business. Committed to delivering exceptional service and fostering long-term customer partnerships.
Overview
11
11
years of professional experience
Work History
Sales Representative
Danielle Fence
Mulberry, FL
10.2025 - Current
- Developed product knowledge to effectively communicate features and benefits to customers.
- Assisted in identifying customer needs and providing tailored solutions for fencing options.
- Collaborated with team members to maintain inventory accuracy and streamline order processing.
- Utilized CRM software to manage customer interactions and track sales progress efficiently.
- Engaged with potential clients through various channels, enhancing lead generation efforts.
- Conducted follow-up communications to ensure customer satisfaction and address concerns promptly.
- Participated in training sessions to improve sales techniques and product understanding.
- Supported promotional activities by creating informative materials for prospective buyers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
Amazon Driver
Sprinter LLC
Tampa, FL
12.2024 - 10.2025
- Operated delivery vehicles safely and efficiently to ensure timely product distribution.
- Conducted routine vehicle inspections to maintain operational safety and compliance standards.
- Planned optimal routes to minimize delivery times and enhance customer satisfaction.
- Assisted in loading and unloading cargo, ensuring proper handling of goods during transport.
- Communicated effectively with customers regarding delivery status and addressed inquiries promptly.
- Collaborated with team members to streamline logistics processes and improve overall efficiency.
- Adhered to all traffic regulations and company policies to promote safe driving practices.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Sales Representative
Vilo Fence
Tampa, FL
03.2022 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Amazon Driver
DOND
Tampa, FL
05.2019 - 03.2022
- Maintained accurate records of deliveries and vehicle maintenance schedules for accountability.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Pharmacy Technician
Best Deal Pharmacy
Tampa, FL
02.2017 - 05.2019
- Managed prescription processing and medication dispensing with high accuracy.
- Assisted pharmacists in patient consultations to ensure optimal medication use.
- Trained new technicians on pharmacy procedures and best practices.
- Developed and implemented inventory management strategies to reduce waste.
- Ensured compliance with regulatory standards and maintained accurate records.
- Streamlined workflow processes to enhance operational efficiency within the pharmacy.
- Resolved customer inquiries and concerns, fostering positive patient relationships.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Cook Supervisor
Taco Bus
Tampa, FL
04.2015 - 02.2017
- Supervised kitchen staff to ensure efficient food preparation and service.
- Developed and implemented new menu items based on customer feedback and seasonal ingredients.
- Trained new cooks on safety protocols, food handling, and kitchen equipment use.
- Monitored inventory levels to minimize waste and optimize food costs effectively.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Planned and directed high-volume food preparation in fast-paced environment.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
Education
GED -
Leto High School
4409 W Sligh Ave Commercial And Residential Electricity -
Infotep
1419 W Waters Ave08-2025
Pharmacy Technician -
Aguilas International
7520 W Waters Ave Unit#1902-2017
English For Speakers of Other Languages -
Brewster Technical Center
2222 N Tampa St 06-2014
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Client service
- Negotiation tactics
- Customer needs assessment
- Lead prospecting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Representative
Danielle Fence
10.2025 - Current
Amazon Driver
Sprinter LLC
12.2024 - 10.2025
Sales Representative
Vilo Fence
03.2022 - 12.2024
Amazon Driver
DOND
05.2019 - 03.2022
Pharmacy Technician
Best Deal Pharmacy
02.2017 - 05.2019
Cook Supervisor
Taco Bus
04.2015 - 02.2017
GED -
Leto High School
Commercial And Residential Electricity -
Infotep
Pharmacy Technician -
Aguilas International
English For Speakers of Other Languages -
Brewster Technical Center