Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Guillermo Lugo-Beltre

Cibolo,TX

Summary

  • Highly-motivated Practice Manager with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
  • Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
  • Coordinated Practice Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 25 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions.

Overview

18
18
years of professional experience

Work History

Residential Realtor

Realty Advantage
12.2019 - Current
  • Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
  • Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
  • Increased home sales through persuasion, negotiation, and closing prowess.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Advised sellers on staging techniques that enhanced the appeal of their properties to potential buyers.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Organized open houses and private showings to effectively market listed properties for sale.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
  • Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
  • Provided personalized guidance during property negotiations, ensuring optimal results for clients involved in bidding wars or competitive situations.
  • Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
  • Leveraged expertise in digital marketing to effectively promote listings on social media and targeted online platforms, driving increased visibility and interest.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Utilized advanced technology tools to enhance marketing efforts and reach a larger audience of potential buyers for listed properties.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Compared recently sold area properties to determine competitive market prices.
  • Actively participated in community events and volunteered with local organizations, fostering strong relationships within the neighborhood and promoting a positive image for the real estate profession.
  • Arranged for inspections and surveys of sold properties.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.

Senior Enlisted Leader / Senior Administrator

US Army- Walter Reed National Military Medical Cen
03.2011 - 05.2016


  • Served as Senior Administrator and Advisor to the Military Commander as well as Practice Manager, providing supervision, management, oversight, and control on assigned dental operations. Managed a staff of Military, Civilians and Dental providers in a variety of military clinical locations. Ensured compliance with HIPAA, OSHA regulations, and internal controls by reviewing incoming directives and policies. Oversaw Safety Program and enforced safety and quality assurance. Responsible for providing the organization with reliable network operations, training, and automation sections. Maintained and supervised appointment scheduling and itinerary coordination for both patients and personnel data through Corporate Dental System (CDS) and by utilizing required regulatory chart documents, personal information, and treatment consultation documentation.
  • Provides key assistance in vital services, such as management on manpower, personnel, budget, workload reports. Managed, tracked, and oversaw administrative actions. Oversaw costs and billing ensuring finance status were in-compliance. Represented Commander high level meetings.
  • Supervised five dental treatment facilities, to include two dental facilities at the Pentagon, and one Medical Readiness clinic with over $4.5 million worth of automation equipment and an operating clinic budget of over $500K each. Managed government credit card accounts commitments, obligations, and expenditures. Assigned as government purchase card approving official.
  • Utilized the Army Disaster Personnel Accountability and Assessment System(ADPAAS) to manage and monitor the recovery process for all military and civilians’ personnel and their families affected and/or scattered by any wide-spread catastrophic event.

Instructor / Writer

C Co 187th Cadre/Fort Sam Houston
01.2008 - 03.2011
  • Served as team leader for seven classes of 68E Dental Specialist Course. Instructed Soldiers in classroom and hands on classes to include four handed dentistry, infection control, x-ray exposure and development and dental field clinic operations. Culminating in the graduation of 68E Dental Specialists.
  • Served as the team leader and NCOIC of the 68EX2 Dental Hygiene Course. Instructed Dental Specialists in classroom and hands on, in the proper handling of dental instruments and equipment, patient care and patient instructions, dental terminology, x-ray diagnostics. At the end of this intense course the Dental Specialists would become Dental Hygienists.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Oversaw curriculum development and implementation in alignment with best practices.

Senior Enlisted Leader / Dental Practice Manager

West Point DENTAC/Fort Monmouth DC
04.2006 - 01.2008
  • Served as the clinic supervisor, provides technical and administrative supervision. Evaluates work performance of subordinates, incorporating input from professional staff regarding technical work performed by subordinates. Finds ways to improve production or increase the quality of the work directed. Develops performance standards. Coordinates with local unions on matters impacting bargaining unit employees. Plans, directs, analyzes, and coordinates administrative activities of the clinic on matters pertaining to the delivery of dental health care. Maintain a safe work environment and promptly address allegations of noncompliance. Ensure EEO/EO principles are adhered to throughout the organization. Oversees Patient Safety protocol and procedures are being met daily.
  • Served as Senior Administrator and Advisor to the Military Commander as well as Practice Manager, providing supervision, management, oversight, and control on assigned dental operations. Managed a staff of Military, Civilians and Dental providers in a variety of military clinical locations. Ensured compliance with HIPAA, OSHA regulations, and internal controls by reviewing incoming directives and policies. Oversaw Safety Program and enforced safety and quality assurance. Responsible for providing the organization with reliable network operations, training, and automation sections. Maintained and supervised appointment scheduling and itinerary coordination for both patients and personnel data through Corporate Dental System (CDS) and by utilizing required regulatory chart documents, personal information, and treatment consultation documentation.
  • Provided key assistance in vital services, such as management on manpower, hiring, personnel, budget, workload reports. Managed, tracked, and oversaw administrative actions. Oversaw costs and billing ensuring finance status were in-compliance.
  • Served as Patient Safety Manager and Infection Prevention Program Manager for the For Monmouth DC.
  • Responsible for maintaining current facility policies and procedures related to infection control and patient safety. Advise and assist in the planning, development and

operation of the patient safety/infection prevention and

control the expert in the area of policies, procedures and

implementation.

  • Supervised dental treatment facilities with over $1 million worth of automation equipment and an operating clinic budget of $400K. Managed government credit card accounts commitments, obligations, and expenditures. Assigned as government purchase card approving official.

Education

Bachelor of Arts -

Wayland Baptist University
Plainview, TX
12.2024

Associate of Arts -

Central Texas College
Killeen, TX
06.2014

Skills

  • US Army Medical Specialist Corps Clinical Management Course -2012
  • Pregnancy Postpartum Physical Training Leader- 2016
  • Safety Officer/NCO - 2004
  • Faculty development course - 2008
  • Medical Management of Chemical and Biological Casualties- 2000
  • Alcohol Drug Abuse Team - 1999
  • Bilingual in Spanish & English
  • Training & Development
  • Inventory & Logistics Management
  • Dental Assistance & Patient Care/Dental Hygiene
  • Dental Office & Command Management
  • Leadership Experiences
  • Dental Terminology
  • HIPAA Compliance
  • Recruitment and hiring
  • Office Administration
  • Infection Control
  • Appointment Coordination
  • Collaboration and Teamwork
  • Appointment Scheduling

Accomplishments

  • Infection Control NCOIC
  • BLS Instructor
  • Unit Prevention Leader
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual

Timeline

Residential Realtor

Realty Advantage
12.2019 - Current

Senior Enlisted Leader / Senior Administrator

US Army- Walter Reed National Military Medical Cen
03.2011 - 05.2016

Instructor / Writer

C Co 187th Cadre/Fort Sam Houston
01.2008 - 03.2011

Senior Enlisted Leader / Dental Practice Manager

West Point DENTAC/Fort Monmouth DC
04.2006 - 01.2008

Bachelor of Arts -

Wayland Baptist University

Associate of Arts -

Central Texas College
Guillermo Lugo-Beltre