Guillermo Martinez Galvez

• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Kept accurate and detailed records of personnel progress and productivity.
• Supervised ongoing daily production phases.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Coordinated project workflows for departments.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Oversaw loading and unloading of packages in warehouse.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

• Collaborated with team members to maintain efficient workflow.
• Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
• Followed all safety and security protocols to minimize risk of injury.
• Checked accuracy of product packaging and labeling, rectifying any issues.
• Assisted in training new employees to increase team productivity and meet daily targets.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Maintained clean, orderly work environment free of hazards.

•Maintained accurate and current customer account data
with manual forms processing and digital information
updates.

•Conferred with customers about concerns with products
or services to resolve problems and drive sales.

•Evaluated customer information to explore issues,
develop potential solutions and maintain high-quality
service.

•Facilitated inter-departmental communication to
effectively provide customer support.

•Optimized customer support by establishing
collaborative service environment.

• Booked new inmates into facility and processed inmates for release.
• Conducted routine and emergency head counts.
• Inspected work sites and crew trucks for contraband, cleanliness, and safety.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with my superiors to plan, develop and
  implement plans of approach with difficult offenders.
• Directed activities of inmate crews working on
  maintenance, operations, farming and construction
  projects.

• Trained new team members on procedures, customer service, and sales techniques.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Assisted other team members to achieve goals.
• Worked well with teammates and accepted coaching from management team.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Trained new employees and delegated daily tasks and responsibilities.