Guillermo Morales
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
PCFD Representative
Wells Fargo & Company
Charlotte, NC
11.2022 - Current
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Business Tech Support
Spectrum
Charlotte , NC
07.2021 - 10.2022
- Monitored network performance, identified problems and implemented solutions.
- Created reports on customer service metrics and presented them to management team.
- Resolved escalated customer complaints quickly and professionally.
- Analyzed customer feedback data to identify trends in user experience.
- Supported sales objectives by educating customers about available offerings.
Security Systems Technician
CPI Security Systems Inc.
Charlotte, NC
07.2016 - 10.2022
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Installed complete systems at new residential and business construction sites.
- Followed building standards and codes during unit installations.
- Removed systems and fixtures to prepare for replacements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
Education
High School Diploma -
School Venezuela Liceo Udon Perez
Venezuela08-1999
Skills
- Technical Troubleshooting
- Customer Support
- Needs analysis
- Bilingual English and Spanish
- Responsible and Reliable
- Critical thinking capability
- Self Motivation
Languages
Spanish
Professional
English
Professional
Timeline
PCFD Representative
Wells Fargo & Company
11.2022 - Current
Business Tech Support
Spectrum
07.2021 - 10.2022
Security Systems Technician
CPI Security Systems Inc.
07.2016 - 10.2022
High School Diploma -
School Venezuela Liceo Udon Perez
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