Guillermo Nunez
Summary
Results-oriented IT Support professional with expertise in delivering remote and in-person technical assistance. Capable of troubleshooting hardware, software, and connectivity issues while managing tickets in CRM platforms. Committed to accurate documentation and timely issue resolution, ensuring high customer satisfaction in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
RAMS Technician
Watchlight
11.2025 - Current
- Delivered remote technical support, troubleshooting system, connectivity, and device issues to ensure user access and operational continuity.
- Guided users in system functionality and configuration, enhancing user understanding and resolution of troubleshooting procedures.
- Documented support tickets in CRM system, resolutions, and troubleshooting steps in CRM systems.
- Logged support tickets, resolutions, and troubleshooting steps in CRM systems.
Merchandiser
SeaWorld Parks & Entertainment, Inc.
08.2025 - 11.2025
- Provided product information, pricing, and assistance to enhance customer experience.
- Analyzed customer feedback and shopping trends to enhance product displays and presentation.
- Assisted customers with product information, pricing, and general inquiries.
- Managed POS and retail systems to facilitate efficient daily operations and customer service.
Logistics Processor
Nordstrom Rack
07.2024 - 04.2025
- Processed and tracked shipments, ensuring accurate and timely delivery.
- Maintained inventory records and updated logistics data, supporting operational accuracy.
- Verified shipping documentation, order accuracy, and compliance with company procedures.
- Verified shipping documentation and order accuracy, ensuring compliance with company procedures.
Education
Bachelor of Science, IT Management -
Western Governors University
Salt Lake City, UT11-2028
Certification
Comptia A+ Issued 09/26
Comptia Network+ Expected 12/26
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RAMS Technician
Watchlight
11.2025 - Current
Merchandiser
SeaWorld Parks & Entertainment, Inc.
08.2025 - 11.2025
Logistics Processor
Nordstrom Rack
07.2024 - 04.2025
Bachelor of Science, IT Management -
Western Governors University