Guillermo Ortiz
Tucson,AZ
Summary
Detail-oriented team player with strong organizational skills with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Technician Assistant
Smart Choice Heating & Cooling
03.2022 - 11.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns with electrical and mechanical systems.
- Completed job reports and logs immediately following service calls while tracking and recording parts and labor related to each service call or installation.
- Maintained compliance with regulatory standards and safety requirements.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Lot Attendant
Jim Click Jeep
07.2022 - 03.2023
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles including submitting reports to document inventory.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Escorted drivers to vehicles and helped load or carry large items.
- Removed safety hazards and trash from customer areas.
Sales Associate
Tillys
05.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal and engage customers
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs to drive sales.
- Generated sales to achieve monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.2022
Skills
- Customer Service
- Organizational Skills
- Mechanical Knowledge
- Maintenance and Repairs
- Works Well Under Pressure
- Power Tools and Equipment
Timeline
Lot Attendant
Jim Click Jeep
07.2022 - 03.2023
Technician Assistant
Smart Choice Heating & Cooling
03.2022 - 11.2023
Sales Associate
Tillys
05.2020 - 06.2022
High School Diploma -
Cholla Magnet High School
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