Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guillermo Ortiz

Tucson,AZ

Summary

Detail-oriented team player with strong organizational skills with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Technician Assistant

Smart Choice Heating & Cooling
10200 N Shannon Rd, Tucson, AZ 85742
03.2022 - 11.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Applied critical thinking and research to address complex issues.
  • Tested components and systems to evaluate performance and identify concerns with electrical and mechanical systems.
  • Completed job reports and logs immediately following service calls while tracking and recording parts and labor related to each service call or installation.
  • Maintained compliance with regulatory standards and safety requirements.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Lot Attendant

Jim Click Jeep
701 W Auto Mall Dr, Tucson, AZ 85705
07.2022 - 03.2023
  • Followed safety protocols for personal, guest and automobile safety.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles including submitting reports to document inventory.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Removed safety hazards and trash from customer areas.

Sales Associate

Tillys
5145 S Calle Santa Cruz, Tucson, AZ 85706
05.2020 - 06.2022
  • Organized racks and shelves to maintain store visual appeal and engage customers
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs to drive sales.
  • Generated sales to achieve monthly sales goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Cholla Magnet High School
Tucson, AZ
05.2022

Skills

  • Customer Service
  • Organizational Skills
  • Mechanical Knowledge
  • Maintenance and Repairs
  • Works Well Under Pressure
  • Power Tools and Equipment

Timeline

Lot Attendant

Jim Click Jeep
07.2022 - 03.2023

Technician Assistant

Smart Choice Heating & Cooling
03.2022 - 11.2023

Sales Associate

Tillys
05.2020 - 06.2022

High School Diploma -

Cholla Magnet High School
Guillermo Ortiz
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