Guillermo Pagan
Ruskin,FL
Summary
Within the one year in a half at the Mcopco Company I have been in two stores. I was at the Sunicty Location which is store Number 10194. I have been in that stores for a total of 4 years. My team and I have taken that store from a 4.7 million dollar store to a 6.3 million dollar store. We also as a team had the best PNL for the whole year of 2023. I have promoted 3 Shifts and one Salary Manager within the last year there. I was just moved to the Wimauma location this past October. Since my time there I have promoted two Shift Manager and 6 Crew Trainers. My team and I have improved the Food Cost from that time to one of the best ones in our Ops Group. Our store is on track to do 7 million this year which will be a store record. Overall I have over 15 years of Mcdonald's experience, I have been a General Manager at 8 different locations. In every location my team in I have made a difference in store by improving Turnover, Managing the store PNL, improving store sales, Guest Counts, and promoting within the store.
Overview
15
15
years of professional experience
Work History
General Manager
McDonald's
09.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager and Shift Manager
Caspers Company McDonalds
07.2009 - 09.2022
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Wharton High School
Tampa, FL05.2003
Skills
- Teamwork and Collaboration
- P&L Management
- Team Player
- Staff Training
- Recruitment
- Staff training/development
- Business Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
McDonald's
09.2022 - Current
General Manager and Shift Manager
Caspers Company McDonalds
07.2009 - 09.2022
High School Diploma -
Wharton High School
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