GUILLERMO PALACIOS

• Enhanced team performance by implementing efficient communication systems and procedures.
• Increased customer satisfaction through meticulous attention to detail and prompt resolution of issues.
• Coordinated with various departments for streamlined operations and seamless execution of daily tasks.
• Improved safety standards onboard by conducting regular drills and updating crew members on policies and procedures.
• Optimized scheduling processes, ensuring minimal wait times for passengers during boarding and disembarking.
• Managed inventory effectively, reducing waste while ensuring availability of essential items at all times.
• Established rapport with clients, maintaining strong relationships that encouraged repeat business.
• Provided exceptional guest experiences by anticipating needs and exceeding expectations throughout their journey onboard.
• Troubleshot in-flight mechanical and operational issues and restored functionality.
• Set courses and monitored in-flight data, autopilot and weather conditions to maintain schedule and safety.
• Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
• Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
• Prepared and distributed instructions and policy updates to all active crew before departing.
• Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
• Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
• Flew national and international routes covering different countries and complied with flight rules in each location.
• Observed aircraft safety systems and operational conditions and immediately reported issues.
• Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
• Delayed or canceled flights or deviated from planned route or destination to exercise precaution.
• Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
• Reviewed and calculated aircraft weight and balance, fuel onboard and performance charts to reduce safety risks.
• Performed pre-flight inspections to prepare for flight.
• Managed crisis situations effectively, ensuring minimal disruption to passengers while maintaining a calm and professional demeanor under pressure.
• Consistently adhered to regulatory compliance standards set forth by governing bodies, avoiding potential fines or penalties for noncompliance incidences.
• Championed sustainability initiatives onboard, educating crew members about responsible environmental stewardship practices in the maritime industry.
• Mitigated risk factors through consistent monitoring of weather conditions and timely adjustments to sailing plans as necessary.
• Collaborated with fellow captains on best practices, sharing knowledge to improve overall operational excellence within the organization.

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Evaluated scripts to identify creative strategies and resource needs.
• Monitored expenditures to mitigate risk of overages.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assembled and led a high-performing team, fostering a culture of collaboration and innovation.
• Identified new market opportunities, driving expansion efforts into untapped sectors.
• Spearheaded technology integration efforts, enhancing productivity across all departments within the organization.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

o Safely operate the aircraft, Domestic and Internationally, determine departure

times and routes, and/or cancel flights based on weather or other conditions
o Ensure that the flight is conducted in complete compliance with all federal, local,

and company regulations and policies and procedures
o Institute all necessary changes as required by en route conditions such that the

flight may continue under appropriate company policies, procedures and rules o Responsible for conducting the flight in a safe and prudent manner in

accordance with industry and company standards
o Accurate completion of all trip paperwork in accordance with current

procedures
o Responsible for ensuring a thorough and complete understanding with the

second in command regarding all aspects of flight
o Record all aircraft discrepancies as they occur on the aircraft discrepancy log

and immediately report these discrepancies to the director of maintenance or their designee as soon as possible. Refer to the approved MEL and as directed by the DOM or his designee determine if the inoperative item can be deferred or needs to be repaired and completes the aircraft discrepancy log as required

o Determine that the flight crew reports for duty in proper attire and that they are mentally and physically fit for duty

o Maintain a complete working knowledge of all aircraft systems which they are authorized to operate to include all emergency systems and procedures associated with the aircraft

o Secure the aircraft after each flight to include arranging hangar storage if they deem necessary or they are instructed to do so by the company management

o Obtain the most current weather reports, forecasts and NOTAMS from a FAA flight service station or other authorized agency

o File or cause a flight plan to be filed with the FAA or an ICAO state ATC facility o Analyze area, enroute and terminal charts for the airport of intended landing

and alternates
o Conduct the required passenger safety briefings or assign that duty to the

second in command
o Impart knowledge and skills to the second in command to prepare them to

assume the duties of Pilot in Command in an emergency or when the second in

command upgrades to pilot in command in that aircraft
o Complete and send the leg manifest to ops control prior to each departure
o Responsible for taking an active role supporting the open sharing of

information on all safety issues and reporting all safety hazards and concerns o Responsible for making an immediate report in any hazardous action, conduct

or event to the chief pilot and director of safety
o The pilot in command may delegate these duties but not the responsibility for

those duties
o Other duties may be required, as needed
o Represent ACshares Aviation Group, Inc as one company internally and

externally with industry groups, regulatory bodies, and the General Aviation network

• Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
• Enhanced passenger experience with professional communication and timely departures and arrivals.
• Collaborated with flight crew for seamless coordination of in-flight service and emergency procedures.
• Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
• Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
• Mentored junior pilots in flight operations, assisting them in developing their own expertise and confidence in the cockpit.

• Final authority for the operation of the aircraft assigned.

• Responsible for safe and efficient transport of passengers and crew.

• Authority to delay, cancel or discontinue a flight when conditions are unsuitable for the conduct or continuation of the flight.

• Authority to indicate a change in the planned flight during the flight when such a change is appropriate for the safe operation of the aircraft.

Responsible for flight planning and coordinating changes in the flight schedule.

• Institute all necessary changes as required by en-route conditions such that the flight may continue under appropriate procedures and rules.

Responsible for conducting the flight in a safe and prudent manner in accordance with company policies, Federal Aviation Administration regulations, and Department of Homeland Security regulations required of the flight operation.

• Ensures adherence to TECNORVIA policies and procedures

• Participate in the company aviation safety program, taking an active role supporting the open sharing of information on all safety issues and reporting all safety hazards and concerns.

• Mentors and counsels crews, striving to maximize their potential.

· On point for shift communications and implementing directed activities from management and INAC / FAA

· Responsible for the overall operation of the flight line within established operating procedures as defined for Line & Ramp Services Agent team members, including fueling, hangar stacking, towing, aircraft ramp parking, service equipment, facilities upkeep, etc.

· Responsible for adhering to all safety policies and procedures by managing employees accordingly in our manuals

· Communicates with employees and/or crew using radios in order to provide excellent customer service

· Assists in providing aircraft with ice, coffee, catering, and other necessary services

· Assists with aircraft and hangar cleaning, as needed

· Represents TECNORAVIA as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

• Monitored pilot performance and coached individual crew members to improve abilities.
• Used instrumentation to pilot aircraft during poor visibility.
• Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
• Utilized communications systems to direct movement of pilots and ground personnel.
• Issued landing and takeoff instructions to pilots.
• Kept visual landing aids in place to help pilots land successfully.
• Monitored control panel to verify aircraft performance, and regulated engine speed according to instructions of pilot.
• Participated in pilot tests and revised programs based on feedback and results.
• Signaled pilots in carrier approach and landings to maximize safety.
• Piloted innovative marketing campaigns that increased brand awareness among target customers significantly.
• Launched successful pilot programs that demonstrated proof-of-concept for cutting-edge technological advancements in the field of engineering services delivery.
• Played a crucial role in troubleshooting system errors discovered during pre-flight checks; collaborated effectively with pilots and flight crew members.
• Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
• Refined verbal communication techniques by practicing clear, concise instructions when directing pilots during various stages of flight operations.
• Ensured smooth cargo operations through effective communication with shore-based personnel, pilots, and tug masters.
• Evaluated pilot training programs, leading to the implementation of improved standards and practices.
• Evaluated emerging methodologies in market research, piloting innovative approaches to stay ahead of industry trends in data gathering techniques.
• Mentored junior pilots, sharing knowledge aircraft systems and best practices to improve overall team performance.
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• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

• Improved operational efficiency by streamlining processes and implementing innovative solutions.
• Led cross-functional teams for successful completion of projects, resulting in increased productivity.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
• Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
• Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
• Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
• Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Defined, implemented, and revised operational policies and guidelines.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Reported issues to higher management with great detail.

• Enhanced flight safety by identifying and addressing potential risks during pre-flight checks.
• Achieved timely departures by collaborating with the captain, ground crew, and air traffic control.
• Streamlined in-flight communication with cabin crew for efficient passenger service and support.
• Improved fuel efficiency by optimizing flight plans and adhering to recommended altitudes and speeds.
• Assisted in training junior first officers, helping them develop their skills and knowledge of aircraft systems.
• Contributed to company reputation by maintaining a professional demeanor and appearance at all times.
• Supported effective decision-making during emergencies through thorough understanding of procedures and protocols.
• Worked closely with dispatchers to ensure adherence to routes, schedules, altitude assignments, and en-route updates as needed for safe operations.
• Actively engaged in continuous learning opportunities within aviation industry advancements.
• Utilized expert navigation skills when adjusting routes due to unforeseen circumstances such as adverse weather conditions or airspace restrictions.
• Assisted pilot with all aircraft operations from takeoff to landing.
• Checked aircraft equipment functionality before takeoff.
• Flew national and international routes covering different countries and complied with flight rules in each location.
• Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
• Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
• Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
• Coordinated with INAC air traffic controllers in safely and smoothly navigating airspace.

• Enhanced pilot training by incorporating state-of-the-art simulation technology and real-world scenarios into lessons.
• Collaborated with fellow instructors to develop comprehensive curriculum, resulting in improved student performance and understanding.
• Conducted pre-and post-flight briefings for students, ensuring thorough comprehension of flight objectives and safety procedures.
• Evaluated student progress through written exams and practical assessments, providing constructive feedback for continuous improvement.
• Addressed diverse learning needs by customizing instructional approaches, leading to increased student success rates.
• Assisted in the development of course materials, incorporating industry best practices for more effective instruction.
• Contributed to maintaining an organized and efficient learning environment by managing classroom resources and equipment effectively.
• Supported new instructor onboarding through mentorship and sharing of best practices, fostering a collaborative team atmosphere.
• Facilitated effective communication between students, parents, aircraft maintenance teams, air traffic control tower personnel regarding training activities.
• Assisted in the planning and execution of student field trips to aviation industry events and facilities for a richer educational experience.
• Promoted a positive learning atmosphere by modeling professional behavior, fostering mutual respect among students, and encouraging active participation during class discussions.
• Created instructional material and training syllabi for specific areas of ground and flight training.
• Implemented research-based curriculum and instructional strategies for self-enrichment topics.