Guillermo Perez Chavez
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BOH Team Leader
Chick-fil-A
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Sales Associate
Peoria Nissan
08.2023 - 10.2023
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Car Salesperson
Bell Honda
06.2023 - 08.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Lot Attendant
Mossy Toyota
09.2022 - 05.2023
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Sales Associate
Calvin Klein
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Manager
Popeye's Restaurants
08.2020 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Performance improvement
Certification
- ServSafe Food Handler's Certification
- Berkshire's Sales Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
BOH Team Leader
Chick-fil-A
02.2024 - Current
Sales Associate
Peoria Nissan
08.2023 - 10.2023
Car Salesperson
Bell Honda
06.2023 - 08.2023
Lot Attendant
Mossy Toyota
09.2022 - 05.2023
Sales Associate
Calvin Klein
06.2022 - 09.2022
Shift Manager
Popeye's Restaurants
08.2020 - 05.2022
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
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