Guillermo Pomales
Woburn,MA
Summary
Proven Grill Cook and Deli Clerk with a track record of enhancing customer satisfaction through innovative food preparation and excellent service at NexDine and Lucci's Market. Skilled in kitchen sanitation and customer service, demonstrating a strong work ethic and teamwork. Achieved significant waste reduction by implementing efficient inventory management and food rotation practices. Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Grill Cook
NexDine
12.2020 - Current
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Provided support to crew members through all facets of food preparation and delivery.
- Cleaned and maintained kitchen equipment regularly.
- Distributed food to team members with efficiency in high-volume environment.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Verified order accuracy and quality ahead of service to maintain standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Created innovative recipes to increase customer satisfaction.
- Developed deep understanding of menu items and ingredients.
- Utilized problem-solving skills to address customer complaints.
Deli Clerk
Lucci,s Market
02.2020 - 09.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Offered product samples to customers, generating additional sales through taste-testing.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Theology
Mizpah Bible Institute
New York, NY06.1993
High School Diploma -
Mario Umama
East Boston MA06.1987
Skills
- Kitchen Sanitation
- Ingredient Preparation
- Food Preparation
- Plating
- Inventory Replenishment
- Portioning
- Equipment Maintenance
- New Hire Training
- Customer Service
- Batch Cooking
- Fryer Operation
- Food presentation
- Strong Work Ethic
- Resourceful
- Willing to Learn
- Performance Improvement
- Quick-learning
- Teamwork and Collaboration
- Team Player
Languages
Spanish
Portuguese
Native or Bilingual
Timeline
Grill Cook
NexDine
12.2020 - Current
Deli Clerk
Lucci,s Market
02.2020 - 09.2020
Bachelor of Science - Theology
Mizpah Bible Institute
High School Diploma -
Mario Umama
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