Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guillermo Quibano

Canton,GA

Summary

Results-driven with a solid background in account management, sales, and customer service. Skilled at building relationships with customers, developing sales strategies. Experienced in providing exceptional customer service and meeting sales goals.

Overview

24
24
years of professional experience

Work History

Territory Manager

Nourison Home
10.2023 - 02.2024


  • Presented products to potential customers, recommended ways to promote and sell products
  • Followed up on leads generated through the website and market trade shows
  • Managed all accounts in CRM
  • Attended market shows to gain new customers and leads
  • Provided regular reports to the company management team re: sales performance, market trends, and potential issues
  • Established and maintained client relationships while increasing sales and development
  • Developed and implemented sales strategies to increase market share and profitability in my assigned territory
  • Conducted weekly follow-up calls with existing as well as prospective customers for increased lead generation
  • Tracked and analyzed sales data to identify trends and opportunities for improvement.
  • Managed over 150 accounts within Latin American and Caribbean territory.

Delivery Driver

JC Transport
05.2023 - 10.2023
  • Responsible for delivering same day 'hot shot' deliveries of medical equipment to hospitals within the southern US region
  • Used GPS systems to optimize delivery routes
  • Provided strong customer service from pickup to delivery
  • Handled and accounted for cash and credit transactions
  • Maintained accurate and up-to-date records of deliveries
  • Maintained a clean and organized delivery vehicle
  • Communicated with dispatch to confirm delivery information
  • Maintained accurate delivery records.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

International Account Manager

Surya Rugs
09.2013 - 05.2023
  • With the assistance of outside sales agents, I was responsible for managing the international department
  • I developed business leads through website inquiries, trade shows, phone, and email inquiries to gain insights into their business needs and to gain sales opportunities within the international region
  • Managed customers and leads within CRM
  • Acted as a liaison between logistics, accounting, & customer service in managing the day-to-day operations of the department
  • Attended quarterly trade shows in Atlanta, High Point, NC, and Las Vegas to connect with current and potential customers
  • Enhanced the company reputation by providing exceptional customer service at an individual level
  • Engaged 75% of existing customers in new company pricing promotions and programs
  • Resolved customer complaints and disputes efficiently and effectively
  • Developed and implemented customer loyalty programs to increase repeat business
  • Established and maintained relationships with key customers to ensure long-term partnerships
  • Provided customer service support to ensure customer satisfaction.
  • Analyzed market trends and competitor activity to identify potential threats and uncover new opportunities for growth.
  • Kept company in compliance with export standards and international requirements.

Internal Parts* Temp position

Tug Technologies
01.2013 - 06.2013
  • Provided customer service support for order inquiries, tracking, and delivery issues
  • Maintained accurate records of customer orders and account information
  • Ensured data integrity by verifying information and correcting any discrepancies
  • Updated customer profiles and order history in the company database
  • Tracked orders, ensured on-time delivery, and updated customers on order status
  • Responsible for parts order entry, processing quotes via email, web & phone orders
  • Resolving payment issues and discrepancies
  • Issuing credits, arranging transport, tracking orders
  • Worked closely with purchasing regarding prices & availability of products
  • Assisted warehouse with inventory counting and stocking of parts.

Inside Sales

Instawares
01.2007 - 10.2012
  • Was responsible for account management and sales to promote products and services
  • Generated quotes and orders & provided customer service via telephone and email
  • Educated customers about features and products to improve product related sales
  • Obtained accurate information from manufacturing companies related to shipment and expected dates of delivery
  • Attended market industry shows
  • Coordinated customer service activities with other departments
  • Assisted customers with product selection, order placement, and inquiries
  • Responded to customer inquiries via phone, email, and live chat
  • Maintained up-to-date knowledge of products and services
  • Assisted customers with product returns and exchanges.
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
  • Supported trade shows or conferences as a representative of the organization''s inside sales team.
  • Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.

Collections Customer Service

Bank of America
01.2006 - 09.2006
  • Utilized various collection software programs to track and monitor delinquent accounts
  • Maintained a high degree of confidentiality when dealing with sensitive customer information
  • Successfully negotiated payment plans on over 200 accounts, resulting in a reduction of overall delinquency
  • Monitored changes in customer financial situations and adjusted collection strategies accordingly
  • Processed customer payments in a timely and accurate manner
  • Responded to customer inquiries in a timely and professional manner.
  • Increased customer satisfaction by promptly addressing and resolving account issues.
  • Reduced delinquency rates with proactive communication and targeted payment plans.

Customer Account Specialist

First Data Merchant Services
02.2000 - 07.2005
  • Developed and managed customer loyalty programs
  • Built strong relationships with customers by providing personalized service
  • Developed strategies to increase customer loyalty and retention
  • Resolved customer complaints in a timely manner, resulting in a 20% decrease in customer attrition
  • Assisted in resolving customer complaints and disputes in a timely manner
  • Provided technical support to customers in resolving account issues
  • Collaborated with internal teams to ensure customer needs were met in a timely manner
  • Developed and implemented customer service protocols to ensure customer satisfaction
  • Ensured customer service standards were met and exceeded.
  • Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.

Education

Technical Diploma - Technical

ITT Technical College
Fort Lauderdale, FL

Skills

  • Product Management
  • Delivery Driver
  • Logistics
  • Customer Retention
  • Microsoft
  • Retention
  • SalesForce
  • Account Management
  • Customer Relationship Management
  • Inside Sales
  • Sales Processes
  • Manufacturing
  • Order Entry
  • Purchasing
  • Sales
  • Goal Setting
  • Relationship Building
  • Territory expansion
  • Brand Promotion
  • CRM Software

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Territory Manager

Nourison Home
10.2023 - 02.2024

Delivery Driver

JC Transport
05.2023 - 10.2023

International Account Manager

Surya Rugs
09.2013 - 05.2023

Internal Parts* Temp position

Tug Technologies
01.2013 - 06.2013

Inside Sales

Instawares
01.2007 - 10.2012

Collections Customer Service

Bank of America
01.2006 - 09.2006

Customer Account Specialist

First Data Merchant Services
02.2000 - 07.2005

Technical Diploma - Technical

ITT Technical College

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Guillermo Quibano